LePetitMouse

🐭 All items are non-refundable or returnable unless a mistake is made on the seller's behalf which include:
* Wrong item sent.
* Wrong style of item sent (ex: brooch or necklace).
* Seller does not ship within the stated time frame.
* Damaged items will not be refunded. (Please read below for details.)

🐭 If item(s) arrive damaged, seller may offer a replacement of the exact item(s) unless the item(s) ordered is no longer available. However, proof of damage must be shown to seller. In some cases, seller will request buyer to ship back piece to have it replaced/fixed. In this case, seller will pay for the return shipping.

🐭 Orders in which tracking info shows as "Delivered" will not be refunded as per Etsy policies.
** If you believe your package was stolen please take these steps:
1. Call your local post office manager to verify which locker it was delivered to. They will
also do a Postal Investigation in which they may file a claim for you.
2. Try to get in touch with your neighbors to see if it was possibly misdelivered or check
with other members of your family to see if they potentially have it.
3. If the package did not fit in your mailbox/locker it could have also been left at your
doorstep.

🐭 If you purchased your order using Priority Mail/ Priority Mail Express shipping or added insurance to your order, refunds for your order will be given through USPS should the package arrive damaged or lost.

🐭 Order refunds will not be given after 48 hours after initial purchase due to materials being purchased for the item(s) ordered.

🐭 All payments are due at the time of purchase.

🐭 All items are shipped through USPS First Class Mail with a tracking number included.

🐭 Processing time varies between 3-5 days to 2-3 weeks. Please check individual listings for details.

🐭 I ship worldwide upon request.

🐭 There will be an additional cost for upgraded shipping labels that can be found through this listing:
https://www.etsy.com/listing/254540291/extra-shipping-charge?ref=shop_home_active_1&ga_search_query=shipping

🐭 Keep in mind that you can add USPS insurance to your order upon request. It is not included. If any mistakes occur by the USPS or the item gets lost in transit there will be NO refund given by Le Petit Mouse. With the insurance added, you can file a claim with USPS to receive your refund through them.

🐭 If item is lost in transit, Le Petit Mouse will contact USPS to file a claim to locate the packages whereabouts. If package cannot be found and insurance was not purchased seller may offer a replacement piece(s) of the exact item(s) unless the item(s) ordered is no longer available.

🐭 Should a package be sent back to seller due to incorrect mailing it is the buyers responsibility to pay for the return shipping cost.

🐭 Prices for insurance coverage are as follows:
Value up to $50 is $1.65.
$50.01 to $100 is $2.05.
$100.01 to $200 is $2.45.
$200.01 to $300 is $4.60.
The price per additional $100 of insurance, valued over $300 up to $5,000, is $4.60 plus $0.90 per each $100 or fraction thereof.
Please contact seller to add insurance to your order.

🐭 Signature Confirmation Service can be added to your order as well for an additional $2.10.

🐭 Priority Mail Express insurance covers up to $100 and Priority Mail insurance covers up to $50.

🐭 You can use your tracking # to contact USPS regarding your orders whereabouts. Call 1-800-ASK-USPS® (1-800-275-8777) or use https://tools.usps.com/go/TrackConfirm

🐭 Le Petit Mouse is not responsible for packages that are stolen or missing in which the tracking info shows as "Delivered" as per Etsy policies.

🐭 If you have any questions or concerns, please ask prior to purchasing.

🐭 Please be aware of all item sizing which can be found on each individual listing.