lesglass' Shop Policies
I live in Brisbane, Australia . I have a studio where I work in fused glass.
I love creating functional objects that people can use.
Thank you for visiting my shop.
Please use Paypal.
Australian customers can do an EFT payment by arrangement.
Everything is shipped from Australia using Australia Post mail service that delivers packages to all corners of the world.
I will send you an email to tell you when I post your parcel, so you can start watching your mailbox!
Any additional customs charges will be paid by the buyer.
Refunds and Exchanges
If you are not happy with the items you buy, you can return them to me. If they are still in the condition in which I sent them to you, I'll give you a refund on your purchase and initial shipping costs. However, you'll have to cover the return shipping costs.
If an order doesn't arrive with the buyer within 30 working days of sending (barring extraordinary delays due to extreme weather or political events), I will re-send a replacement order at my expense, but this will only happen once. After that, it's a loss for both of us. As all the pieces are one-off the replacement will not be an exact replica but an item that closely resembles it.
Additional Policies and FAQs
Australian customers, please get in touch with me if you have any queries about delivery or payment.
Last Updated January 13, 2013