for the ♥ of notebooks
lesliehollinsdesigns' Shop Policies
Hi and welcome to leslie hollins designs!
Please peruse my items. I hope you find something you like. If not, keep checking back for new items and updates. I'm also willing to customize for you. If you want something you don't see - just ask and I'll do my best to deliver.
Thank you for stopping by and I appreciate your business.
Currently, I am only excepting payment through PayPal.
If an item(s) has not been paid for through PayPal within 5 days of the purchase date, the item(s) will be cancelled and re-listed, sorry!
I do my best to ship orders daily, the only catch is that I have a full time job during the day and do Etsy at night/weekends. As long as it isn't 'one of those days'... if you order on Monday it will go out Tuesday, order Tuesday it will go out Wednesday, and so on and so forth. Orders placed by 8:00 am eastern time on Saturday will ship Saturday. Orders placed after 8:00 am eastern time on Saturday will ship on Monday.
If you are placing a large order (over 6 notebooks), please convo me. The cost to ship larger quantities all together costs a bit more (compared to what is calculated on Etsy) than shipping smaller quantities. There are also several shipping options available. I just hate to up shipping costs for all orders when it only pertains to larger orders.
I am more than happy to ship orders outside the United States, just contact me and I will get you a quote to ship the item(s) of interest.
All items will ship via USPS First-Class unless other wise noted. For an additional charge, insurance and/or tracking can be added to your shipment. Please contact me personally and I will add insurance and/or tracking at your request.
Please see Refunds and Exchanges for additional information about damages and losses.
Please be sure to enter your correct shipping address for purchases. In the event that Etsy and Paypal show two different addresses, your package will be shipped to the Etsy address.
If you would like me to ship an item as a gift, I will gift wrap for no extra charge.
Refunds and Exchanges
All items are non-refundable and non-exchangable. But if for some reason you are unhappy with your purchase, I will do my best to make you a happy customer. Each item is carefully wrapped and packaged to hopefully ward off any shipping damages. I have complete faith in the Unite State Postal Service (USPS), but accidents and disappearances do happen.
If you are concerned about an item being lost or possibly damaged, I suggest that you personally contact me and I will be sure to add tracking and/or insurance (at an additional charge) to your order.
I hope that nothing arrives damaged, but if an item(s) has been insured and does arrive damage, please send me a picture of the damaged item(s) and I will do my best to replace the item(s).
I also hope that all items arrive, but if tracking has been added to an item(s) and the item(s) does not arrive, please contact me personally and I will do my best to replace the item(s).
My goal is to make each customer a happy cutomer!
Additional Policies and FAQs
If you find an item you like but would prefer a different color, size, pattern, etc. just contact me. I'll let you know if it's doable and provide you with a bid detailing the price, materials and time frame for completion.
Thanks again for stopping by and I appreciate your business.
Last Updated October 19, 2013