LettersbyAlex

Custom Lettered Sweatshirts | Greek Licensed Vendor

Rochester, Michigan 8652 Sales On Etsy since 2014

5 out of 5 stars (1187)

LettersbyAlex

Custom Lettered Sweatshirts | Greek Licensed Vendor

Rochester, Michigan | 8652 Sales

Shop owner

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Alex

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Alex

Announcement    Welcome to Letters by Alex!
Make sure to contact us ahead of time if you need your order by a certain date!

We specialize in custom applique, embroidery, & monogramming. Our apparel is perfect for all your university, sorority, or monogramming needs.

Announcement

Last updated on Mar 23, 2019

Welcome to Letters by Alex!
Make sure to contact us ahead of time if you need your order by a certain date!

We specialize in custom applique, embroidery, & monogramming. Our apparel is perfect for all your university, sorority, or monogramming needs.

Reviews

Average item review
5 out of 5 stars
(1187)
See reviews that mention:
quality 155 shipping 123 customer service 71

About LettersbyAlex

Sales 8,652
On Etsy since 2014

PLEASE MESSAGE IF YOU NEED BY A CERTAIN DATE BEFORE PURCHASE

Letters by Alex was created the semester after I joined my sorority, Alpha Xi Delta, at Michigan State University (Go Green!). I wanted a custom sorority sweatshirt but at my local Greek store they were upwards of $70! Coming from a family of crafty and creative women, I quickly asked my mother how to go about getting the supplies to make my own. I hopped on Etsy to purchase a sweatshirt, some Lets Cha Cha Lilly fabric and got to sewing my very first creation. When I returned to school, everyone asked me to make them one, and so my shop began!

Since then, I have finished up my degree in education while making sweatshirts in my college apartment. I teach high school English during the day and embroidery sweatshirts on nights and weekends.

I hope that you enjoy wearing my creations as much as I love making them!
Thank you,
Alex
Letters by Alex

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Shop members

  • Alex

    Owner

Shop policies

Last updated on September 19, 2019
Welcome to Letters by Alex where we aim to make personalized apparel that you will love! If you have any questions, please message us on Etsy!

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept cancellations
Request a cancellation within: 24 hours of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Returns and exchange details
RETURNS/REFUNDS/EXCHANGES:
Due to the personalized nature of this product, there are no returns, refunds, or exchanges given. Please refer to the sizing charts and links on each item before purchasing. Please note that due to the dye lots, color may vary slightly from the picture on the computer screen.

MISTAKES:
-If a mistake is made on my part whereas the sweatshirt is still wearable such as sweatshirt color, fabric, or font style you will be refunded in full.

-If a mistake is made on my part that renders the sweatshirt non-wearable such as incorrect size or incorrect letters the product will be remade and shipped out to you promptly.

-If you see a blue line or dot on your sweatshirt do not be alarmed. We use wash out marker to draw lines to ensure each design is straight. We spray the sweatshirts with water to make them disappear but sometimes we miss them. Use cold water to soak the spot and it will disappear. If you use soap of any kind, it will make the line permanent!

Any and all claims of a mistake need to be made within 7 days of receiving the product and a photo of the product must be included in your message as well.

All sweatshirts are inspected in full before going out. Any damage to the sweatshirts involving stains, rips, tears, etc. will be referred to the USPS insurance claim to file a claim that the package was damaged or tampered with.
Payment
PAYMENT POLICY:
I accept all payments through Etsy. As soon as I have received payment I will start creating your sweatshirt. Please verify all information on your order is correct before purchasing. Changes to your order after 24 hours cannot be made

CANCELLATION POLICY:
You may cancel an order only within 24 hours of purchase
Shipping
SHIPPING POLICY:
The ship by date is available for you to see before purchasing your item and on your receipt, please be aware of this before purchasing. We are not responsible to meet deadlines left in the notes to seller section. Requests for rush shipping need to be made and agreed upon prior to purchasing to ensure the item is in stock. You may message us and request an earlier ship date but we may not be able to accommodate this.

Should the customer not provide the requested information at time of purchase, the ship date will be delayed however many days it takes to receive correct information

I ship priority mail through USPS. It comes fully insured through USPS. If an item is lost, damaged, or delivered to the wrong address, it is the customers responsibility to fill out an insurance claim with the USPS and we will provide all tracking information.

If you notice you’ve submitted an incorrect address with your purchase, please notify us immediately. We are not responsible for orders shipped out to an incorrect address given by the buyer.

We will ship to the address you provide unless told otherwise. If your address is incorrect and un-deliverable, you will have to wait for it to return to us and repay the shipping to have it sent back to the correct address.
Additional policies and FAQs
MISCELLANEOUS:
-Custom orders can be made, reach out to us for an estimate
-We do accept bulk orders if we have availability. Message us for a quote. There will be no refunds on custom orders. Items that are damaged or incorrect must be returned.
-Print placement requests cannot be honored due to the waste of fabric it causes.
-Not all portions of the fabric may be present on individual orders. This is due to the size/scale of the prints.

WASHING INSTRUCTIONS:
-Wash your sweatshirt in cold water on delicate, with other cotton items. Dry on gentle in the dryer or air dry.

-The Comfort Colors items will fade in the wash. The distressed/pigment dye is meant to look faded and will fade gradually over time as this is normal with this product.


-we reserve the right to cancel your order for any reason
-any and all threats, coercion, profanity, or aggressive messages will result in cancellation of order and the user will be reported to Etsy support