Please pay promptly via the Etsy checkout. Items will not be shipped until payment is cleared.

If for any reason you wish to cancel an order, please do so ASAP within 24 hrs.

*CORONA VIRUS UPDATE*

I am currently doing ONE mailing a week (each Friday) until the lockdown is lifted or we feel it is safe to do more. This is to ensure we spend as little time as possible in the post office - note that there is a chance of delays with post, more so with international orders but in some areas of the UK there are also a lot of delays, so please have a little patience during this strange time! Rest assured both me and my partner are packing and posting your orders whilst following strict social distancing rules. Thank you so much for the support and stay safe! xo

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How long will it take for my order to arrive to the UK?

We aim to pack your orders the same day or very next day and then send them out first class. But please allow a couple of days processing time as we sometimes get pretty busy and it's just the two of us!

Shipping is not tracked as standard. If you would like tracked shipping, please purchase the tracked upgrade at checkout.

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How long will it take for my order to arrive if I live in the USA or overseas?

At the moment we do one international mailing a week (two during busy periods). Usually on a Friday morning.

Shipping times:
Royal Mail aim to deliver international packages within 7 working days, however on average we've found it can take 2-3 weeks.*

International mail is not tracked as standard. If you would like tracked shipping, please purchase the tracked upgrade at checkout.

*Note: It can take up to 30 days on very rare occasions. If it takes any longer than this please contact us either using the contact form on the website or emailing life.club.uk [!at] gmail.com directly.

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Have a different question?

For any other questions please send me an Etsy message or email me directly at life.club.uk [!at] gmail.com

Thank you xo

For wholesale enquiries please send us an Etsy message or get in touch via email: life.club.uk [at] gmail.com

Thank you!

To put it simply, the only information I will ever have of yours is what you give me in order to fulfil your order. i.e. your name, delivery address and email address. This information will NEVER be used for anything other than posting out your order to you. Other than Etsy, I do not use any other third party companies to process your information. To read about Etsy's privacy policy please visit the article below:
https://www.etsy.com/uk/legal/privacy/


The legal bit...

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect:

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information, if you contact me directly.

Why I Need Your Information and How I Use It:

I rely on a number of legal bases to collect, use, and share your information, including:

* as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
* when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
* if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
* as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure:

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

* Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
* Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention:

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Your Rights:

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
* Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
* Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
* Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
* Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me:

For purposes of EU data protection law, I, Ruby Cooke, am the data controller of your personal information. If you have any questions or concerns, you may contact me at life.club.uk [!at] gmail.com - alternatively, contact me via Etsy Conversations.