LilacAndSnow

Newcastle, Australia · 3 Sales

LilacAndSnow

Newcastle, Australia 3 Sales On Etsy since 2010

0 out of 5 stars
(1)

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LilacAndSnow

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LilacAndSnow

Reviews

No reviews in the last year

Anonymous on Dec 15, 2011

5 out of 5 stars

INCREDIBLY friendly seller! Understood all of my queries immediately and provided answers to each and every question. Highly recommended. I would most definitely buy from this shop again (: The notebook was also of high standard and great value. Thank you so much!

Shop policies

Last updated on December 7, 2012
Thank you for visiting Lilac & Snow! I hope you find something you like :)

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
I accept paypal only. You can use your credit card this way without having a paypal account. Payment is expected within three days of purchase. Exceptions can sometimes be made if you require more time, but you'll need to convo me WITHIN TWO DAYS of purchase to make arrangements.
Shipping
IMPORTANT! : Your order will ship to your Etsy address by default if there is any conflict between it and your paypal address. You MUST notify me with a note to seller in the checkout if you want it shipped to a different address.
I take no resposibility for items shipped to your Etsy address if you have not informed me otherwise at time of purchase.

I ship on Mondays and Wednesdays only on a standard week, however, if you need your order quickly I can sometimes arrange postage for a different day. Please convo me to arrange if needed.

Please note: Your shipping costs include postage, packaging, and a small amount for handling. I take no responsibility for damage or loss during transit, for these issues you will need to contact Australia Post directly. I have been sending items via Australia Post for a while now, and so far have had no reports of loss, and only one report of damage.
Refunds and Exchanges
My primary aim is that you are happy with your purchase! For this reason please convo me straight away if there is any problem with your order. Refund will only be offered if you receive the wrong product or your item is faulty and I have no replacements. If you do not think your item meets the description and you are dissatisfied, please convo me and we can arrange something. Exchange can be arranged in some circumstances, minus the shipping (unless the fault is mine - then I will refund your shipping costs). I take full resposibility for the quality of my products, I only ask that you carefully read the description and condition before making a purchase.
Additional policies and FAQs
PLEASE NOTE:

AS THE BUYER, YOU ARE RESPONSIBLE FOR PAYMENT OF ANY CUSTOMS FEES OR IMPORT DUTY TAXES APPLICABLE TO YOUR COUNTRY.