LilacAve

Soy Candles, Natural Beauty, and Sustainable Fashion

Argyle, Texas | 2120 Sales

LilacAve

Soy Candles, Natural Beauty, and Sustainable Fashion

Argyle, Texas 2120 Sales On Etsy since 2008

5 out of 5 stars (1449)
D and R

Contact shop owner

D and R

Announcement    Welcome to Lilac Ave. Lilac Ave has been pouring soy wax since 2009. 10 years later, we are still pouring candles, but now add a new adventure in promoting sustainable fashion with resale vintage clothing. Join us in the new journey by following our social media posts and new listings in this shop:
Facebook: www.Facebook.com/LilacAve
Instagram: www.Instagram.com/LilacAve
Twitter: www.twitter.com/lilacave
We will ship international, but because of the huge variance in rates depending on country and combination of items ordered, please contact us for shipping estimates.

Announcement

Last updated on Mar 12, 2019

Welcome to Lilac Ave. Lilac Ave has been pouring soy wax since 2009. 10 years later, we are still pouring candles, but now add a new adventure in promoting sustainable fashion with resale vintage clothing. Join us in the new journey by following our social media posts and new listings in this shop:
Facebook: www.Facebook.com/LilacAve
Instagram: www.Instagram.com/LilacAve
Twitter: www.twitter.com/lilacave
We will ship international, but because of the huge variance in rates depending on country and combination of items ordered, please contact us for shipping estimates.

Reviews

Average item review
5 out of 5 stars
(1449)
See reviews that mention:
quality 23 shipping 207 customer service 143

Shop policies

Last updated on October 21, 2018
Welcome to Lilac Ave!
We make efforts to bring quality and beauty to you, while being eco concious and affordable.
Please enjoy the smells and feels of our candles and body products!

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
I am open to refunds and exchanges, as long as you pay the shipping to return, and the item is unused.
If there is damage when the item arrives, please contact me, and we can work out a refund and details, although photos of the damage will be necessary for refund.
Payment
I accept Paypal and Etsy Checkout. Item will not be mailed until payment is made.
Shipping
Items may be shipped in recycled packaging (clean and secure). This is not only in an effort to reduce/reuse/recycle, but also to keep shipping costs for my customers as low as possible.
Most shipping will be done through USPS via Priority mail, with the exception of smaller items which qualify for first class. Please advise if you prefer a different shipping method.
Please note, I make precautions to prevent melting. However, I cannot guarantee that some slight melting may not occur. In the event that a customer is disatisfied with the purchase due to possible melting, please contact me to see if we can rectify the situation.
Additional policies and FAQs
**Please note, ALL candles are flammable. It is recommended you never leave a lit candle unattended; do not move it while lit, or while cooling after it has been lit; Keep wick cut to 1/4in. Be careful of backsplash while extinguishing candle. Watch for drafty areas, as this could pose additional danger. Keep away from children, pets, or near flammable items.**