lilaclimestudios is taking a short break
Accepted payment methods
Returns and exchanges
Please feel free to contact me regarding any questions that you may have. Addition photos can be provided to ensure that you will be fully satisfied with your purchase.
Please notify me within three days of any problems with your purchase. Unfortunately I will not be responsible for return shipping cost and I will not consider refunding or replacing an item 'lost in the mail' until 30 days after having sent it to a Canadian or US address. International shipping may take longer.
Insurance, Tracking and Customs: Orders do not include insurance or tracking. All taxes and duties are the sole responsibility of the buyer.
I will mail your purchase within 2 business days after payment clears. With the exception of custom orders which will take a minimum of 2 days to complete so expect that your order will be mailed out within 4 days of ordering a custom item.
I will contact you when your order is shipped and let you know when to expect it.
Smaller items will be packaged in a ziplock bag and sent in a padded envelope. Larger and fragile items will be packed with bubble wrap and sent in a box. All care will be taken to ensure that your item arrived in perfect condition.