While these are my shop policies, nothing is set in stone. If something won't work for you, please convo me, and we will see what we can work out.
Wholesale inquiries are welcome!
Accepted payment methods
Returns and exchanges
I am happy to offer exchange (not necessarily the same item) or refund. For returns, item(s) must be in like new condition, and I must be contacted within 3 days of receipt. For refunds, unless it is do to seller error or product defect, I will only refund the cost of the item. Shipping to you and back to me is at your expense. Refunds will not be sent until the item has been received.
Patterns and tutorials, because they are in pdf format, are not refundable or returnable.
If you REALLY do not want to use Paypal, convo me and we will talk- I want to make it easy for you to shop in my store.
If you wish to wait to pay, please contact me right away to make arrangements. Layaway is available at seller's discretion. (this option is only available to repeat LileesGramKnits customers).
On larger orders, any excess shipping charged will be promptly refunded.
All orders are shipped via the United States Postal Service. US orders ship daily.
My apologies, but I can no longer be responsible for shipments once out of my hands.
ALL INTERNATIONAL ORDERS will automatically include a Certificate of Mailing, US $1.05. In lew of delivery confirmation, this is valid proof the order has been shipped. International orders are shipped USPS First Class International. This is the most affordable method. You may choose Priority International, which MAY allow for tracking, and has the option of insurance at an additional cost.
US ORDERS include Delivery Confirmation. This is my proof that I sent your order. If you wish to ship with insurance and a tracking option for added protection (not available everywhere), please contact me prior to payment for order total.
Additional policies and FAQs
All patterns/ tutorials are sold for personal use, only. LileesGramKnits patterns/ tutorials may not be sold or used to produce garments for resale. Howdever, donation of finished items for charity fundraisers/auctions is encouraged. Please convo or email me at tullockv [!at] aol.com- I only ask that you credit me and include my Etsy shop URL with the item, and in the item description.
**If you have a different address in your Etsy vs Paypal accounts, PLEASE convo me about it.**