lilfishstudios

I package my items as carefully as possible, but if you receive your item damaged, please contact me so we can work out a return or refund. I also describe my items to the best of my ability, but if you receive an item that you feel was grossly misrepresented, or if I've sent the wrong item, please contact me as well so we can come to an amiable agreement on how to handle the transaction. I truly want you to be happy with your purchase and to feel comfortable coming back.

Payment is expected immediately after checkout, unless prior arrangements have been made. I accept Paypal for payment, which will allow you to use a credit card even if you don't have a Paypal account. Minnesota residents will be charged a mandatory 6.875% tax which will be added onto your paypal invoice.

I ship out to the US within 3 business days (I take weekends off to be with my family, so they are not business days) once payment has cleared, usually sooner.

I estimate shipping costs, but if my estimate is more than a dollar than what you've been charged, I'll refund you the extra.

International shipments - I typically ship via First Class, which is the most affordable means of shipping. First Class is NOT trackable. If you wish to have tracking available on your shipment I can ship via Priority at your expense. Please let me know at checkout and I will send you a revised invoice with the additional cost. I do not mark items as "gifts" for customs purposes and I cannot be held responsible for any duties or fees your country imposes. The customer is also responsible for knowing their own country's import laws and acting accordingly. For example, if your country doesn't allow the import of natural goods (eg. acorn caps), the risk is yours if you decide to purchase them. I cannot offer refunds on items detained in customs.

Gift? I'm happy to ship items to a gift address and will enclose a gift note for you if you'd like. Just let me know in the "notes to seller" at checkout.

NON-SMOKING - all of my items are made in my non-smoking home. During the winter months we do heat our home with a wood stove and while I've not had any feedback regarding an odor on any of my orders, the possibility is there. Our home does contain a dog. Though every effort is made to keep her away from my work, (she is after all a terrible seamstress...) if you are extremely allergic, please act accordingly.

PACKAGING- I use recycled or repurposed materials as often as possible so you will likely receive your items in pre-loved packaging. There are times, however, where I need to use new materials to get your item to you safely. Though these are typically of recycled or sustainable sources, I hope you will in turn be able to give these items a second (or third) life.

CUSTOM ORDERS - I am not currently taking custom orders.

WHOLESALE AND CONSIGNMENT - I am not currently taking wholesale or consignment orders.

TRADES - I like trades. I think there's good karma in trading so don't be afraid to contact me about one. I'm always interested in kid's stuff, eco-friendly items, supplies (wool, buttons, etc.), I'm open to almost anything. I only trade on-Etsy and on the up and up, so please expect to put the trade through as a normal transaction. Thanks!