rtravi20 on Jan 27, 2016
Beautiful. My girlfriend loves it. Seller was kind enough to refund shipping when the order went out late.
lopesusana on Jan 5, 2016
Beautifully made and so warm and comfy! Came as expected with no delays. Thank you!
Jorge Silva on Dec 31, 2015
I spent a lot of time looking at different sellers looking for the most accurate pattern and coloring, and this one looked the most accurate (based on the photos). I am happy to report that looks just as amazing in person and the quality is astounding. Got this as a Christmas gift for my significant other, and she absolutely loved it. It is fashionable and functional. Not to mention, the seller was communicative and super considerate.
Accepted payment methods
- Accepts Etsy gift cards
I accept Paypal as a form of payment. You do not need a PayPal account to use PayPal. Credit cards are also now accepted.
I will not send items before your payment clears or payment is received.
If I do not specify, please expect 1-3 days for your order to be mailed out- most 'ready to ship' item orders ship within 24-48 hours during business days. I cannot be responsible for the lost items. Please, let me know if you would like to purchase insurance for the shipment and I will be glad to provide information for this as well as expedited shipping.
INTERNATIONAL orders should contact me prior to order if you would like a more exact quote for shipping charges to your location. I will mark your item "SHIPPED" in your Etsy account details on the day that I ship. Please be sure your shipping address is accurate. NOTE TO INTERNATIONAL BUYERS: Each country has its own customs/duty fees that I, as a seller am not responsible for. It is up to you, the buyer to be aware of these and pay for them accordingly. They cannot be prepaid in the U.S.! It is ILLEGAL to list items sold here as a 'gift' on the customs manifest rather than 'merchandise'.
Shipping fees include shipping and handling for your purchase(s). If you should be unhappy with your item for any reason, shipping and handling fees will NOT be refunded.
Refunds and Exchanges
If there was an issue with your item by error on my part, I will gladly correct. However, I ask that you please convo me immediately upon arrival of your item(s) with specifics.
Packages are carefully inspected and checked for accuracy prior to shipment with meticulous notes as well as most orders have delivery confirmation so all steps of the process are monitored by me. I greatly appreciate your positive feedback since I work hard to make your handcrafted- quality items!
I cannot give refunds for lost orders.
I use delivery confirmation for my orders so can monitor closely. Most orders will receive a 'thank-you' code for use on future purchases.
Additional policies and FAQs
ALL MY ITEMS ARE ONE OF A KIND. Many people ask me to recreate a unique piece I have created without the intention of producing several or dozens:)- I do not have a problem with this but please note that NO PATTERNS are used for any of my pieces. Every piece is different and if you request for an item to be recreated it is not guaranteed to be exactly like the other in the fibers used as well as the final result. I will be up front with you and include this in the listing as well. Thank-YOU:)!
Please leave me feedback. I take pride in each of my items from selection of materials, fabrication, pictures, planning my listings, and packaging. Thank-YOU! ♥ FEEDBACK: To protect the privacy of our customers, we will not leave feedback unless it is left for us. If you are unsatisfied for any reason, PLEASE contact us before leaving neutral or negative feedback. Customer service is VERY important to us. We want everyone to love their purchases!
Please be sure to read details of the listing you purchase to be clear if the item is "ready to ship" or "made to order" which means there is detailed information for how long you can expect to wait. Thank-you for your patience!
**colors may vary from screen to screen**
Message to buyers:
Thank-you for buying from LilianEveDesigns... our lovie homemade shop with old-fashioned charm. ♥ Come visit again soon:)! Please be sure to read all item descriptions including estimated ship times for your order- if an estimated shipping time or processing time is noted- this means that the piece is made to order especially for you; if an item reads "ready to ship" it means that one item is already made and can be shipped; items purchased together- will ship at reduced rate and will be batch shipped- please place separate orders if you need separate shipping. Thank-you for supporting my passion. <3
LilianEveDesigns reserves the right to refuse a sale to anyone with a history of negative feedback or issues/complaints from my shop, and/or malicious behavior towards other Etsy members.