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lilithsapothecary

Welcome to Lilith's Apothecary ~*

Philadelphia, Pennsylvania · 4139 Sales

lilithsapothecary

Welcome to Lilith's Apothecary ~*

Philadelphia, Pennsylvania 4139 Sales On Etsy since 2007

4.5 out of 5 stars
(2722)

lilithsapothecary is taking a short break

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Note from shop owner Hey everyone! Thank you for your long-standing commitment to quality organic herbs and facial care products from Lilith's Apothecary. My life is a little too full of goodness right now, so I need to put my shop on hold for a while. If you need to reach me, you can still send me a convo any time. Thanks for your patronage and feel free to keep in touch.

Kind regards,
Sarah

Note from shop owner

Last updated on Nov 26, 2016

Hey everyone! Thank you for your long-standing commitment to quality organic herbs and facial care products from Lilith's Apothecary. My life is a little too full of goodness right now, so I need to put my shop on hold for a while. If you need to reach me, you can still send me a convo any time. Thanks for your patronage and feel free to keep in touch.

Kind regards,
Sarah

Sarah Powell

Contact shop owner

Sarah Powell

Reviews

Average item review
4.5 out of 5 stars
(2722)
Darxyanne

Darxyanne on Mar 1, 2016

5 out of 5 stars

I absolutely love this face cream. The smell, the texture, how it feels on my skin, everything. Best face cream around! Thank you so much for making it! :)

Djc1249

Djc1249 on Dec 13, 2015

5 out of 5 stars

Repeat buyer here. Wonderful face cream, as usual! Thanks, Sarah!

View all 2722 reviews

Shop policies

Last updated on June 18, 2012
WELCOME!

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy gift cards
  • Money Order
  • Check
  • Other Method
Payment
I do except various forms of payment. I can only issue shipping refunds for excess shipping paid via paypal. Please keep communication open and convo me if you have any questions/concerns! It is very difficult to get the shipping price perfectly accurate on etsy and for large orders, there are times when the shipping price becomes inflated. For international orders, the etsy shipping price is often too low, but I try to keep people from overpaying. I may request additional funds if it is too high for me to cover. I can always revise your invoice before you pay or send payment.
Shipping
_____________________________________________
►SHIPPING / Lost & Stolen items:
**At the moment (SUMMER 2012) I am shipping ONCE a week. I will do my best to get orders out in a timely way, but with a full time job, constraints of family, etc, this is currently the best I can do. Expect your order to ship within 3-4 weeks of placing the order, and this will be noted on your invoice as "shipped". If you need to convo me to ask for further details or request a rush, please do.*************

General policy: Orders will be shipped out within 2- 4 weeks, sometimes sooner, depending on the size of the order and whether i need to make a totally fresh batch. All my batches are small, high quality, hand-made batches and therefore, this is a relevant issue! I work full time on top of my apothecary business, and have a pre-schooler, so it can be a lot sometimes ;-) I am sincerely sorry that I had to extend my shipping window to decrease some of the stress mounting in my life! Having said this, I will get orders out absolutely as fast as I can, and oftentimes, this is a day or two after the order is placed. *Just please CONVO me if you need a rush*

I include confirmation with every order, so if needed, please contact me right away so I can track your order. That said, there is little i can do if your order doesn't arrive unless you paid for insurance. I keep confirmation numbers for 45 days only, so please do not delay in contacting me.

If you would like to purchase insurance for added peace of mind, it costs $2.00 for the first $50. I can revise an invoice for you for the added cost. I am sorry that I cannot be responsible for lost or stolen items..


CUSTOM ORDERS - if you have any custom requests for blends or formulations unique to your needs, please expect a 7-30 day shipping window. This may seem very long, and indeed, I will try to ship it as soon as possible, but some custom herb blends may take additional time if I have to order special herbs to fit your needs.

ADDRESS: If the address in your paypal account does not match your etsy account and the package is shipped to the wrong address, you will need to pay shipping costs again before i send out another package.

Please convo me with additional questions!
Refunds and Exchanges
If anything goes wrong with a product, you have a reaction, you simply don't like it, please let me know and we'll work something out. Customer Service is one of my TOP priorities and I want my customers to be happy!
Additional policies and FAQs
I don't check Alchemy often but love alchemy-like requests directed to me via convo. Some of my best products are the result of custom requests, and I am nearly always up to the challenge!