All lilla stjarna pieces are handmade with great passion and love in my little studio, by me!, Laila. I'm so glad you're here, and am honored that our paths have an opportunity to cross!
Each of the lilla stjarna pieces are designed personally and carefully in the detail, and hold intricately special meaning in each of their particular elements. That is, because each piece is handmade, know that they are each unique and may differ slightly from piece to piece. I hope you find something that speaks to you, and that it may join you on your adventures–and on your journey–in a beautiful extension of my own.
Below you will find my shop policies. Please do not hesitate to contact me with questions, concerns, custom orders or special requests, at any time!
One of the lovely things about handmade is that it is a personal experience; please feel free to be as open and communicate what you feel you need in order to make the piece you'd like your very own.
Accepted payment methods
Returns and exchanges
All of my work is handmade with the utmost care. I want you to LOVE the lilla stjarna piece you have chosen, and I strive to be as descriptive as possible about all of my work. I urge you to read descriptions and measurements carefully, and to contact me with questions prior to ordering. Keep in mind that not all monitors are created equal, so color discrepancies may happen.
If, by chance, you are not satisfied, PLEASE contact me within 7 days of receipt so that we can work something out. I want you to be happy, and I'm sure we can come to some accordance!
I accept payment via Etsy Direct Checkout & PayPal, which accept all major credit cards. For PayPal, it is not necessary to have an account, simply click on the Paypal link & follow the instructions.
Payment is due upon placement of order. If I do not receive payment within 48 hours, I will void the order, and put the piece back out into the wonderful wide world.
It is essential that your address is correct and confirmed in both Etsy AND Paypal before placing your order. I will not be held responsible for shipping errors due to incorrect information saved to your PayPal or Etsy account. So be sure and check it before placing that order!
/ / DOMESTIC / /
I ship using USPS First Class with tracking & delivery confirmation, which generally takes from 3-6 business days to arrive. For faster shipping, please contact me PRIOR to placing your order.
/ / INTERNATIONAL / /
I happily ship worldwide. Your order will be posted USPS First Class International. Please allow 3-4 weeks for delivery. Kindly be aware of any customs restrictions particular to your country, as all customs fees, duties, & taxes incurred are the sole responsibility of the buyer. According to law, all packages will be shipped marked as Merchandise, made in the U.S.A., & at full value.
PLEASE NOTE: Once a package has left the U.S., no further tracking information will be posted via the customs number. I cannot guarantee delivery by any certain date, as packages can (and sometimes do) take an indecipherable amount of time to be cleared by customs. I cannot take action on "missing" items until at least 45 days have passed.
Please contact me if you require a faster shipping method or international tracking. I am happy to check into available options, specific to you.
/ / TURNAROUND / /
As a very busy, one-woman-studio, please be mindful of the allotted timeframes given for Made-to-Order items, as specified in unique listings. My turnaround times take into consideration other open orders. I do not consider weekends or national holidays as "studio days." Please allow me this leeway when considering the turnaround on your order.
The "Ready to ship by" timeframe is visible on each listing under the Shipping tab & at check-out. Confirmation will be sent to you by email as soon as your pieces have taken flight.
/ / PACKAGING + HANDLING / /
I package all lilla stjarna pieces as carefully as possible. Each comes in a hand-stamped gift box, which is carefully padded in an bubble-wrap mailer (as required per shipment). Please note that my S+H prices reflect the cost of shipping, plus labels, packaging, and ephemera.
Additional policies and FAQs
Jewelry is by nature delicate & I would urge you to handle your new pieces with relative care. To maintain the finish on pieces, I do not recommend wearing jewelry in water, while sleeping or exercising. Sterling silver & untreated brass will eventually tarnish; it is their nature! These can be brought back to a sheen with polishing cloths. Stone & mixed-media pieces may be gently cleaned with a microfiber cloth.
If a piece requires repair due to workmanship, please let me know. I will be happy to repair as needed, at no cost to you beyond return shipping.
To clean gently rub with a baking soda & water paste; toothpaste & water; or jewelry cleaner, and rinse with water.
To clean gently rub with dish wash liquid & water, or jewelry cleaner, then rinse with water.
GOLD + SILVER PLATED
Never scrub plated components. The life of jewelry made with these materials can be made to last significantly longer if cared for properly. Suggested care tips: wash gently with dish washer liquid + water; remove before exercising or showering; store in a clean and dry place, preferably a closed container; always handle with care, especially when taking on and off.
/ / FEEDBACK / /
Your satisfaction is VERY important to me. I wish to make all transactions positive for both parties, so if you are not happy with your order for ANY reason please let me know before leaving feedback and we will work out a solution.
/ / GIFTS / /
While all pieces come ready to gift in pretty boxes with bows, I am happy to include a handmade card with gift orders. Feel free to leave a message in the 'Note to Seller' box at checkout, including details for any special message you would like for me to include with your order. I adore fun, personal details, don't you? Gift addresses can also be specified at checkout.
/ / CUSTOM ORDERS / /
I LOVE combining my vision with the vision of others! Let's create something together! Simply contact me with specifics. In some cases, I will require a 50% deposit for custom work. This is determined on a case-by-case basis. I'd love to hear your ideas!
/ / WHOLESALE / /
I love when my pieces go out into the world! Please contact me for more information on wholesale pricing, current line sheets, etc, at:
> info [at] lillastjarna.com
/ / THANK YOU for visiting me, and lilla stjarna designs!! I'm glad you're here! / /