Accepted payment methods
Returns and exchanges
I gladly accept returns and exchanges
I don't accept cancellations
The following items can't be returned or exchanged
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Returns and exchange details
****If you need a refund, the item must be returned to me in the same condition it was upon my sending it to you. I will not refund items that are not returned back in their original, unused condition. In order to get a refund, I must have received the item back before I can issue a refund*******.
I prefer to send clothes priority as there is a tracking number, however masks are sent first class unless you specify otherwise. If you chose to get clothing shipped First Class, you take the risk of possibly not getting the item and I can not promise replacement. I am not responsible for lost or damaged packages once they are in the hands of the US Postal Service. I will ship via air on rush orders or upon requested. If you need an item by a certain date, I will ship Express and extra shipping charges will apply. Unfortunately, priority mail is not guaranteed and I have had a few mishaps with the post office and customers getting things within the 2-3 time frame they claim it will take.
ALLOW 6-8 WEEKS FOR COMPLETION from time of purchase, OTHERWISE SPECIFIED IN THE LISTING. On average, I hope to get things out in two weeks, but please allow for more time depending on volume (ie how many orders I have to fill). I am a busy mom and have a special needs child, so please be understanding if there is a delay. I am convo friendly and will let you know the time line as I am making the item. Most of my items are custom made upon purchase. If they are ready to ship...it will say that in the listing.
I create my items in the order the invoices are received. However, if you want a rushed item or your item to be first on my list, there is a rush fee of $10.00 per item.
Free shipping will be done via first class mail.