LilyLuandHazel

LilyLu & Hazel Tutu!

Waldorf, Maryland On Etsy since 2012

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

LilyLuandHazel

LilyLu & Hazel Tutu!

Waldorf, Maryland | 9,033 Sales

LilyLuandHazel is taking a short break

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Note from shop owner Hi! Thanks for visiting. I am breaking for the holidays! Happy Holidays!
Stephanie

Note from shop owner

Last updated on Dec 23, 2019

Hi! Thanks for visiting. I am breaking for the holidays! Happy Holidays!
Stephanie

Stephanie Distler

Contact shop owner

Stephanie Distler

Reviews

Average item review
5 out of 5 stars
(1878)
See reviews that mention:
quality 202 shipping 254 customer service 149

About LilyLuandHazel

Sales 9,033
On Etsy since 2012

Two little girls who love tutus inspired this shop!

Lilylu and Hazel make birthday outfits, tutus, fabric skirts, t-shirts, and costumes. We also offer hair accessories of all sorts, handmade, up-cycled crayons of different shapes and sizes, party bags, tea party hats and bow ties! Perfect as unique gifts for the ones you love. Think birthday outfits,birthday presents, baby shower gifts, Halloween costumes, party favors and so much more!

Shop members

  • Stephanie Distler

    Owner, Maker, Designer

Shop policies

Last updated on July 2, 2019
Hi! Welcome to LilyLu & Hazel!

We hope you love everything you see. If you don't see what you are looking for, please send us a message. We LOVE custom orders!

Have you checked the processing times (located under the shipping tab) on the item you are interested in purchasing? If you need the item before this time frame please message us BEFORE placing your order to see if we can accommodate you. Rush fees may apply.

If you have placed an order that is needed before the allotted production and shipping time, please send us a message.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and cancellations
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 24 hours of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
If you are unhappy with your products in any way, please let us know! We'll be happy to work with you on a solution that works for both parties.

Order cancellations are accepted with in 24 hrs of your purchase. After that there will be a 25% cancellation fee.
If the item has already been made and/or shipped, continue reading.

Returns are accepted on ready to ship items within 14 days from delivery for a full refund excluding shipping. While we will refund made to order items that are returned in the original condition we are only able to refund 30% of the item in order to cover costs associated with making the custom item. We do not accept returns on personalized items. Buyer is responsible for all shipping costs Please include the packaging with your item if you choose to return it. Buyer is responsible for return shipping. Lil' Nick is not responsible for any mistakes on orders that were discussed through conversations but not duly noted in the "Notes to Seller" box

We do our best to package everything so that it can make the trip safely, but we cannot be responsible for damage incurred by the post office. Seller is also not responsible for lost, stolen, delayed, or items that have shipped to the wrong address (as provided by the buyer at time of checkout.) If you would like to purchase insurance, please let us know!

LOST OR DELAYED?
If you suspect that your order has been lost or delayed and you have a tracking number for your item, please contact the USPS Track & Confirm customer service at 1-800-222-1811. Tracking numbers are provided for all shipped orders. Thank you.

** LilyLu & Hazel is not responsible for refunding any monies on items that are not delivered in time due to post office delays.**
Payment
*Please do not purchase before reading the shop policies, especially those regarding processing and shipping times. By purchasing, the buyer agrees to all of these policies.

*All orders must be paid in full before we begin work or ship.

*LilyLu & Hazel reserves the right to cancel any rush order that has not been discussed and agreed upon by the shop owners before placement.

Upon payment please note any additional information we may need to complete your order in the "Notes to Seller" box (even if this has been discussed in a conversation with us) such as: sizing information, child's name for customization, date needed by etc. Lilylu and Hazel is not responsible for any mistakes on orders that were discussed through conversations but not duly noted in the "Notes to Seller" box.
Shipping
*If you require a faster processing time please contact us to determine if we can accommodate a rush order. Rush orders expedite the processing of your order and are not related to the shipping method selected at checkout* Rush orders that are not agreed upon by the shop owners are subject to cancellation.

Lilylu and Hazel ships via:
First Class: USA 2-5 business days; international 2-8 weeks
Priority Mail: USA 1-3 business days; international 6-10 business days
Express Mail: Guaranteed delivery in 1-3 business days; 3-5 days internationally

We are happy to ship most of our items via international, if you don't see your location listed please contact us for a shipping quote.

*Note that all shipping times are ESTIMATES only except for Express Mail, which is guaranteed:
* GIVE YOURSELF A FEW EXTRA DAYS DURING HOLIDAY SEASONS FOR DELIVERY DUE TO INCREASED MAIL VOLUME AND WEATHER CONDITIONS!
*International buyers are responsible for all custom fee and taxes - more information on customs can be found here: https://www.etsy.com/help/article/5023

** Lilylu and Hazel is not responsible for refunding any monies on items that are not delivered in time due to post office delays.**

Lilylu and Hazel only ships to the address that is supplied when the order is placed in order to avoid confusion or lost packages. Lil' Nick will not refund any money for packages sent to the address supplied by the buyer during the original transaction. If you have any questions please send us a message.

We do our best to package everything so that it can make the trip safely, but we cannot be held responsible for damages incurred by the post office. If you would like to purchase insurance, please let us know!
Additional policies and FAQs
If special colors are requested on packaging we'll do our best to color match, but we cannot be responsible for slight variations due to the differences in computer screen displays!