lilsprinkles' Shop Policies
Thanks for stopping by! All items are made by us in a pet free and smoke free home.
Paypal is the only form of payment accepted.
If your payment is not received within 3 days, your order will be canceled and the item will be relisted. If you are unable to make the payment within this time frame, please convo us and we would be happy to work something out with you!
***As of February 2013, first class international fees have increased by 30% and so our international shipping fees reflect this change. We will gladly refund you the difference if we have collected excess shipping costs***
Once payment is received, we will ship out your item(s) within 3 days. All dolls shipped in the US will be sent Priority. If you would like us to send your item(s) via First Class, please convo us to obtain a quote.
Dolls outside of the US will be shipped First Class International (with the exception during the holiday season. See below). PLEASE NOTE: Parcels shipped from the US to the UK can take up to 3 WEEKS due to customs. If this is a concern, please convo us.
During the holidays, we only ship international orders via Priority. If you would like to track your package, please convo us and we can provide you with options. We have found that orders tend to take MUCH longer due to unforeseen weather changes + the holidays. To avoid the shipping increase during the holidays, please purchase/order your dolls early.
All other items (ex. pouches, buntings, etc) are shipped via First Class.
We always make sure to send you an e-mail to confirm your shipment.
Refunds and Exchanges
If you are dissatisfied with your purchase upon receipt, please contact us. Refunds and exchanges are accepted as long as you contact us within 5 days. Shipping charges are not refundable.
Additional Policies and FAQs
Custom orders are always welcomed. In regards to time frame, please contact us and let us know what you are looking for and we can let you know how long it will take! We do not wholesale our items.
Last Updated April 30, 2013