LilyEmmeJewelry

If you find that there is an error in your order, please don't hesitate to contact us and we'll make it right either by replacement, exchange, or refund.

E X C H A N G E S
I will happily accept exchanges for different items from my shop if addressed within 7 days of receipt. To exchange a ring for a different size, resizing (with a fee) may be required for some styles.

R E F U N D S
Please contact us regarding refunds within 7 days of receipt of your order so we can discuss the details. Please do not return items without return authorization. Refunds do not include shipping charges in either direction nor are Customs fees refundable. Please return your item(s) in the same packaging sent. Delivery confirmation and insurance is recommended when mailing back to me.

● Made-to-order bracelets and rings will be subject to a 10% restocking fee. Ring orders cancelled after 72 hours will also be subject to the 10% restocking fee.
● PLATINUM rings will be subject to a 25% restocking fee due to their intense labor requirements.
● There are NO refunds for liquidation or clearance items, custom-made (designed and created once specifically for you), custom engraved items. or rush production fees.

● Washington Residents will be charged a 6.5% sales tax (shipping fees are not taxed).

T UR N A R O U N D T I M E S
The individual jewelry listing contains the current production time for the specific item. We'll ship your order within this window and we'll send you a heads up with a tracking number as soon as it is available. Every order is gift-wrapped and shipped in a rigid mailer box with insurance, tracking, and delivery confirmation (some countries excluded).

D O M E S T I C S H I P P I N G
U.S. orders are shipped via USPS Priority Mail and are usually delivered in 2-3 business days later. Upgrades for FedEx guaranteed 2-day delivery are available and can be selected prior to checkout without separate invoicing. Please note that although it is generally not an issue, the USPS cannot guarantee delivery dates so if you need a guaranteed delivery date, FedEx is the best option since they have a money-back guarantee. Shipping upgrades do not speed up production time, only the shipping time, so please heed the times listed in the item description.

Orders over $250 will require a signature confirmation upon delivery to ensure the safety of your order. If this applies to your order, please be sure to provide a shipping address where you will be present to provide a signature, otherwise it may be held at your local post office branch. Thank you!

I N T E R N A T I O N A L S H I P P I N G
All packages valued at $249.99 or less are shipped via USPS First Class International Mail which delivers in 2-4 weeks average. Upgrades for USPS Priority International Mail with 6-12 business day delivery are available and can be selected prior to checkout without separate invoicing. All packages valued at more than $250 are shipped via Priority International Mail which delivers in 6-12 business days average with a tracking number, insurance and delivery confirmation. USPS Priority EXPRESS International Mail with 3-6 business day delivery is an available shipping upgrade that can be selected prior to checkout.

If we can use FedEx international shipping for a lower cost, we will do that and pass the savings on to you in the form of a refund.

Please note that the tracking number you receive only tracks the package while it is in the U.S. Once it reaches your country, the tracking status will no longer be updated until it reaches its final destination.

International buyers, please note:
- Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyers responsibility.
- Please check with your country's customs office to determine what these additional costs will be prior to buying.
- These charges are normally collected by the delivering freight or shipping company or when you pick the item up, do not confuse them for additional shipping charges.

We will not state “Gift” on the package. We fill out custom forms accurately and truthfully, so please do not ask us to falsify information of any kind. We claim full retail value on our customs forms for insurance purposes.

Want to know where you package is? Please look to the shipping notification when your order ships. It will contain the tracking number and the progress of your package on its way to you. Please note that this information is all we can see as well so we will not be able to provide additional information. Please contact your local postmaster for inquiries and they will be able to help you out further.

LilyEmme is an Eco friendly jewelry company, with a strong preference for using raw materials from eco conscious metal refining companies that supply us with 100% recycled/reclaimed precious metals. All items are made individually by hand so please allow for some slight variation from one piece to the next. See below for answers to some of our frequently asked questions.

►P R O C E S S I N G T I M E S
Most items do not take as long as the processing time state but are there *just in case*. Please don't hesitate to contact me to verify my current processing times.

►R E S I Z I N G
Available for most items. Please be sure you have the correct ring size prior to purchasing. We recommend visiting at least two local jewelers to be sized for free as sizing tools can vary slightly between jewelers, however we use the most universal sizing tools available. For some items, it may be impossible to resize and a new ring will need to be re-fabricated for additional costs. If resizing is required, please contact me and we can discuss the rates.

►CU S T O M O R D E R S
Sometimes I can make variations, but I generally have quite a queue of orders to complete so most custom order requests are not being accepted at this time. Custom orders are accepted on a case-by-case basis and require a 50% deposit (no returns possible).

*All images are property of LilyEmme Jewelry. Please do not use without permission.