LilygraceOriginals

Handmade in England - vintage style with a twist

Bristol, United Kingdom · 665 Sales

LilygraceOriginals

Handmade in England - vintage style with a twist

Bristol, United Kingdom 665 Sales On Etsy since 2008

5 out of 5 stars
(361)

Shop owner

Hazel

Contact

Hazel

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Hazel

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Reviews

Average item review
5 out of 5 stars
(361)
View all 361 reviews

About

Lilygrace Originals

Lilygrace Originals is named after my grandmother who was called Lily Grace.

I have always loved jewellery and hope one day to make a living from my jewellery making.
I started on Etsy making gemstone and wire jewellery. I realised that in such a saturated market I needed to develop a more distinctive and personal style.
I work very hard to develop my jewellery and constantly experiment with new techniques
I love to mix different media, influenced by the jewellery of Miriam Haskell and am inspired by strong female icons such as Frida Kahlo.
Another of my influences is the playful surrealism of Elsa Schaiparelli.

I am very happy to work with customers to make something unique and special

When not obsessively making jewellery, I work at a charitable nursery for deprived two year olds and have two grown up children and have one dog, one cat, one canary, three fish and and a vintage Eriba Puck caravan. I love cooking, gardening and music

Around the web

Shop members

  • Hazel

    Owner, Maker, Designer

    I studied painting for my Fine Art degree and have always loved making things. I have experimented with stained glass, patchwork, dressmaking, enamelling, leatherwork, doll making, lampwork and furniture painting . Nowadays I mostly make jewellery.

Shop policies

Last updated on May 25, 2018
I'm Hazel, welcome to my shop and thank you for stopping by.
Please contact me if you have any queries I haven't covered below,
I am very friendly and pride myself on giving a good service:)

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
I will refund your money (upon receipt of the undamaged returned item), in the unlikely event that you are not delighted with your purchase.
Please contact me within 10 working days of receiving your item if you are not satisfied.
I can not refund your postal costs for returning the item tho', sorry!
Payment
My payment methods are PayPal or Credit/Debit card through Etsy Checkout.
Please could you make your payment within three days of making your purchase, thanks
Be aware that if you use an eCheque to make your PayPal payment, they take 7 - 9 working days to clear and this will delay the despatch of your item.
Please note: Orders paid by Direct checkout take longer for the payment to clear the Etsy system

However, if you do not have a PayPal account and are in the UK.
I can take payment by credit card over the phone.
Please convo me for further details.
Please note this is ONLY for buyers in the UK.

Here is a guide to the checkout procedure:
http://www.etsy.com/help_guide_checkout.php
Shipping
PLEASE make sure that your PayPal address and your Etsy address match.
Otherwise, I will have to contact you to determine your correct address and the despatch of your order will be delayed until I get a reply from you,
Thanks!

I always try my very best to post your goodies within 3 days of your payment clearing.
Please note: payments by Etsy Direct Checkout take several days to clear
If there is going to be any delay, I will keep you fully informed.
I usually recycle (clean) packaging, I hope that's OK with you.
If you would prefer to receive your purchase in new packaging, please let me know asap.

Please note: if you want extra reassurance, I can send by RMSD (in the UK) at an additional cost of $9, this also guarantees next day delivery.
Otherwise, I will mail by 1st Class Recorded.
For the rest of the world, I can send either by the International Signed For service at an additional cost of $8 on top of the Airmail charge,
or by Airsure for an additional charge of $10 on top of the Airmail charge
If you wish to use one of these services, please contact me for a revised invoice before sending your payment.

However, if you spend more than $100 in my shop,
I will upgrade your shipping to the Airsure service
(without extra cost to you) as a thank you for your order

International buyers, please be aware that any potential customs duties, taxes or fees charged in your country are the buyer's responsibility.
Additional policies and FAQs
PRIVACY POLICY

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

2. Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

5. Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the UK and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

6. Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Hazel Mathiot, am the data controller of your personal information. If you have any questions or concerns, you may contact me at lilygraceorignals [!at] hotmail.com
Alternately, you may mail me at:
Hazel Mathiot, 96 Gordon Road, Whitehall, Bristol, Avon, UK. BS5 7DP



MISCELLANEOUS

Your goodies are coming to you from a non smoking household.
I do have animals, but they are not allowed in my garden studio.

I pack my goodies very safely and post items as fast as humanly possible.
I do work full-time, so sometimes I may have a delay.
I will always keep you informed about your purchase, if there is likely to be a delay, I will let you know straight away by Etsy convo.


I would really appreciate it if you could find the time to leave me feedback. That way I know you have received your item OK, and it helps me too, of course!

Many thanks :)
Privacy
PRIVACY POLICY

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

2. Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

5. Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the UK and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

6. Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Hazel Mathiot, am the data controller of your personal information. If you have any questions or concerns, you may contact me at lilygraceorignals [!at] hotmail.com
Alternately, you may mail me at:
Hazel Mathiot, 96 Gordon Road, Whitehall, Bristol, Avon, UK.