lilybetart

Lilybet

London, United Kingdom · 53 Sales

lilybetart

Lilybet

London, United Kingdom 53 Sales On Etsy since 2010

0 out of 5 stars
(19)

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Elizabeth Richardson

Contact shop owner

Elizabeth Richardson

Reviews

No reviews in the last year
Matt Parker

Matt Parker on Dec 20, 2013

5 out of 5 stars

Sadly I can only review the customer service part of this item as Royal Mail have delivered me a destroyed envelope with both notebooks missing/stolen :( No Christmas present for my friend now unfortunately but Liz has been great at communicating before and after buying the books so no faults there. Now to deal with a claim form with Royal Mail, what a pleasure...! Edit: Happily after getting back in touch with Liz after the holidays she was very understanding and sent replacements. Have now received them and the books are great quality and look gorgeous. I really can't rate high enough, both the product and customer service have been stellar. Looking forward to seeing what other creations Liz comes up with.

sophieperdita

sophieperdita on Nov 25, 2013

5 out of 5 stars

Great delivery and wonderful notebook: fantastic quality product :) thank you!

genevievepegg

genevievepegg on Nov 4, 2013

5 out of 5 stars

Beautofully made, great service. Highly recommended!

View all 19 reviews

Shop policies

Last updated on September 1, 2011
I aim to make sure that every single customer is satisfied with the products and service.
If you need any further information on shop policies then please do not hesitate to contact me and ask :)

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
I accept PayPal only, though this also includes Debit and credit cards, you do not need a PayPal account in order to purchase items through PayPal. You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.

Packages will not be sent until payment has cleared. I will offer a 5 working day grace period for payment to be made. In the event of a non-payment and I receive no response to emails I will cancel the order and consider leaving negative feedback.
Shipping
I package items in parcel wrap and tissue paper and sealed safely in a sturdy bubble lined packet or box (depending on the size of the item)
I will usually send items via Royal Mail. I will only offer a recorded delivery which may need a signature upon arrival as I believe this is the safest option for both buyer and seller.

I will by default ship to your Etsy address if it matches your Paypal address, if it doesn't I will contact you to confirm the correct address.

Shipping times within the UK will usually take between 3-15 days. When shipping over seas please take note that sometimes customs can delay packages for up to 6 weeks. Though this is rare it sometimes does happen. Its is recommended that for overseas shipping you contact me for online tracking of your package,

Buyers are responsible for all duties, taxes, levies or fees which may occur with international shipping. I ship worldwide to countries that accept PayPal.
Refunds and Exchanges
I'm sorry but at this time Lilybet cannot accept refunds or exchanges, please purchase seriously.
Additional policies and FAQs
From time of payment it will take 1-2 days to prepare your purchase before shipping. I will always notify the buyer as soon at the package is on its way.

Thank you very much for taking the time to read this and I hope you have a pleasant buying experience :) Please contact me if you require additional information.