MaBelleEpoque

::: Ma Belle Epoque ::: Art and adornments

Geneva, Switzerland

MaBelleEpoque is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

MaBelleEpoque is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on August 29, 2016
All my creations are handmade at my home studio and workshop located in Geneva, Switzerland.

I set my prices according to the materials used, the amount of work and time spent to design and the uniqueness of an item.

Some pieces are OOAK (One Of A Kind) and for some others, I can make very small series. As each one of them are truly handmade none of them will look the same.

Do not hesitate to contact me if you would like to request custom jewelry. I love personalized orders!
The handmade world is the perfect place to get what you want made only for you!

I believe in respect, transparency and trust.
Good commercial relationships between buyers and sellers lay on those very basic principles.

Accepted payment methods

Paypal
Returns and exchanges
Every one of my creations is new, made with love, particular care and excellent quality materials, new or recycled.

I won't send any defective item and I carefully wrap them before sending them to prevent any damage.

The beauty of the handmade world is that you can speak directly to the person who MAKE your products.
This is personalized service.
Your satisfaction is top priority.

If you encounter any problem with your order or any abnormal shipping delay PLEASE CONTACT ME before leaving negative feedback and we can work out a solution together.

If you are not entirely satisfied with your purchase PLEASE CONTACT ME before leaving negative feedback to find a solution together.

I can accept exchanges or returns and refund your money under following conditions:

a. You must return the item as soon as possible.

b. The returned item should be intact and not used (I will trust you).

c. You are responsible for any lost or damage during the return mail.

d. Shipping fees for the returned item are at your charge.

e. When I receive the returned item in perfect shape, I will refund you the right amount you paid for the item.

f. Shipment fees are not refunded.

g. Custom items cannot be returned (please understand they are made specially for you).
Payment
I accept payments via Paypal.
--> choose "PAYPAL" as payment method on checkout


************SWISS BUYERS who would like to pay via bank transfer must also contact me to set up the listing for you, I will send you a payment slip or bank account details*************
Shipping
All items are sent from Switzerland or France (I live in the border between the two countries) .

All items will be sent carefully wrapped and packaged on appropriate envelopes or boxes.

Postage:
Swiss/French Post is not cheap!
But consider that They are very efficient, hence their rates.
Many times I offer free shipping for flat shipping (except with items in boxes, ie. rings)

Whenever possible, I send all items with Priority because I want them to get to you quickly.
Sometimes, the shipping cost you pay does not even cover the real higher posting price and in those cases I take the charges myself.

Please contact me if you would like to upgrade shipping to Registered. It will cost you about 6 USD (around 5 CHF or 4 Euro), but you will have a tracking number.

*Shipment to Switzerland:
Usual delays: 1 to 2 working days.

--> If you are in Geneva you can contact me to discuss the possibility of personal delivery!


*Shipment to Europe:
Usual delays: 4 to 8 working days.


*Shipment to the rest of the world:
Usual delays: 7 to 15 working days.


For all items made to order, I will let you know the delays of shipment.

Please do not hesitate to contact me if you have any question (really, ANY question :-)
Additional policies and FAQs
All creators are in a constant evolving process, and I appreciate your comments and feedback.


You can visit my website to learn more:
http://mabelleepoque.ch


**-**
If you are satisfied with your purchase, please take time to leave a feedback for me on Etsy! :-)
This will show other people that they can buy with confidence in my shop.
Thank you!
**-""

I speak fluently the following languages, so don't hesitate to drop me an email :

*English
*French
*Italian
*Spanish