LindseyKellyPottery

Please ask me for any information you need before you purchase so that you are fully satisfied when you receive your package. I spend a lot of time trying to accurately describe and depict all of my items. Please remember that these are all handmade items and vary slightly from one piece to the next. Photographs are of similar items, not necessarily the exact item purchased.

Orders may not be cancelled. Once an order is placed, the items purchased are no longer available for others to purchase since it is set aside for you. Therefore, I will not accept cancellations.

If you are unhappy with the purchase, please contact me via Etsy within 3 days of receiving the package. I want to understand and address your concerns. I will give you a refund for the item once I have received the product back, but shipping charges are not refundable. You pay return shipping costs.

I take care to package each item carefully. If, however, your piece is broken during the shipping process, please keep the packaging and send us a picture of the broken item(s) so I can make a USPS insurance claim and let me know immediately (within 7 days of purchase or 3 days of shipment received, whichever is longer). I will replace the item for you or issue you a full refund. (Shipping charges are not refundable)

I make every effort to pack the pottery to prevent breakage. If there is a problem please message me immediately so we can arrive at a resolution together.

Payment must be received within 3 days of placing your order. Shipping will occur after payment is received. I currently accept payment with Etsy Direct Checkout (credit card, debit card, or etsy gift card).

Lost items in US: Your tracking number must show your item was never delivered. Insurance will not cover lost items if the tracking number shows it was delivered.
If your order is missing from theft I cannot replace it, it is not my fault, you will need to file a claim with your post office in the event that it may be found and returned to you.

I ship items USPS first class and priority mail and I currently only ship to the continental US. Shipping is fulfilled 1-14 business days after payment is received (Saturday and Sunday are not business days) for already made items. I try my best to ship as soon as possible. You will receive an email letting you know your order has shipped.

Please be sure to double check that your postage address is correct as I cannot be responsible for orders shipped to the wrong location (unless of course I make the error!)

I can’t change your order once it is shipped. I can’t guarantee delivery times or dates - once I give it to the post office it’s not in my control.

All of my items listed are food, microwave, and oven safe (must preheat oven with pottery inside) unless otherwise noted. Just avoid sudden temperature changes, like taking a bowl out of the fridge and putting it in a 350* oven or putting a hot dish into a sink of cold water.