Announcement
Dear Linen Fantasy customers,
Are you looking for the best Gift?
You are in the right Shop. This is a Christmas, Easter, an anniversary or birthday gift for your loved one, husband, boyfriend, mom, Wife, or Father.
We are delivering embroidered clothes, fabric and leather lifestyle accessories for women, men and children to help stand out and feel cosy and look outstanding in the Ukrainian products.
Please check the availability of our products. For everyone who wants to support us and Ukraine, we kindly ask you to place an order with us. We will work deliberately to serve you. It still seems hard to get through this today, but we are resisting all the challenges and are able to ship and fulfill new orders.
Please pray for Ukraine and stay safe and take care of yourselves!
PLEASE READ THIS:
We are happy to serve you in our store. We do our best to make sure that every order is processed as quickly as possible and shipped within the shortest time frame after the order was placed. However, once we ship it we cannot affect the delivery time that may depend on various factors like holiday season and postal service internal processing. Please learn few notes below to better understand our shipping policy:
*** We accept PayPal methods of payment through the Etsy. However, if you do not have PayPal account or want to pay your order by card, please contact us for a personal payment link.
*** All orders are shipped with Ukrainian post that transfers them to local government post of buyer's country for delivery (i.e. USPS for the United States, etc.). Orders include tracking numbers.
*** We ship to the address Etsy provides us, so please confirm your address before placing your order.
*** Linen Fantasy is not responsible for any delays or lost items in the mail.
*** Once it is sent, the post office has FULL control of the package. Please use the tracking number we have given you. Please monitor your parcel with the tracking number once is on its way to you. We cannot affect tracking information updates as it relays on the postal company.
*** Customers are responsible for any fees, taxes, and duties associated with shipping & purchasing to their respective countries.
IMPORTANT: Linen Fantasy Shop cannot be held responsible for delayed shipping time due to each individual country’s Customs policies.
*** REFUNDS and EXCHANGES***
We accept returns or exchanges, but we are not responsible for any shipping cost. Customers are responsible for return postage. And there will be non-refundable 15% of the original price of a product.
Cancellations due to processing times are not available.
If you wish to cancel the transaction (before the order was made and sent), please, note that there is non-refundable 10%.
* * *
No returns are accepted for not fitting, dislike of colour or change of mind. Returns will ONLY be if the item has been grossly misrepresented.
We will be happy to have you as a customer and ship your items to you swiftly. Please contact us with any concerns or problems with your order and we will try to promptly resolve the situation.
Thank you,
Linen Fantasy team
Featured items
Items
All Items
Reviews
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Chrissy on Dec 11, 2024
5 out of 5 starsTruly beautiful! Well crafted and will definitely buy again in the future.
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Gianna on Nov 19, 2024
5 out of 5 starsBeautiful. The embroidery is lovely and the scarf is very comfortable.
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Josie on Oct 13, 2024
5 out of 5 starsThe quality of this white veil is great. The veil is simple yet beautiful. I am very happy with my purchase.
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About LinenFantasyShop
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All of our dolls are about attention to details. Each one is handcrafted with love and creativity. -
Ukrainian embroidery is indeed a treasure to cherish. -
We are expanding, adding diverse products so you will find all you need in one place.
Real people who love linen and embroidered clothing
Shop members
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Nadia
Marketer, Customer Service, Owner
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Helen
Photographer, Shipper
Production partners
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Ethnic workshop
Ukraine
I use technical ability, including equipment to create a finished product with embroidery or leather products.
Shop policies
Shipping
Customs and import taxes
Digital downloads
Payment options
Returns & exchanges
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
More information
Frequently asked questions
1. I need something special. Can you create a custom order?
We can in most of the cases. However, we need to evaluate the task first. Please send us a complete request with all necessary data (size, dimensions, color). We will send you our answer within 1-3 days.
2. I have no PayPal account. Can I pay with a credit card?
Credit card payments are processed through PayPal and no PayPal account is required for that. To pay by credit card just follow the steps below:
a. Click "Pay with PayPal" at the end of the checkout process.
b. Now when you are at PayPal. Click "Continue" to pay with a credit card if you don't have a PayPal account.
c. Enter your credit card and personal info. Click "Review Order and Continue."
d. Review your order. If everything is correct, Click "Pay (dollar amount) Now."
You can also contact us and arrange payment through other money transfer service – Western Union, MoneyGram, PaySend, etc.
3. Do I have to specify my phone number in the contact information?
We suggest to include your phone number as it will help us contact you fast in urgent cases and follow up about your order. In addition, the post service will be able to contact you to inform you about the parcel. We never use your phone number for any bulk SMS or marketing purposes. We never transfer your information to any third parties, except for the post service for the shipping purposes.
4. How long will it take to get my parcel?
The standard shipping to your country, which is included in the order price, is approximately 2-4 weeks according to the international shipping company. Sometimes parcels arrive earlier. Sometimes parcels may be delayed.
Please note that during holiday time (like Christmas and New Year) all the parcels are usually delayed (for 1-2 weeks) due to the huge load at all post services.
All orders are shipped with Ukrainian national post service (Ukrposhta) that transfers them to local government post of buyer's country for delivery (i.e. USPS for the United States, etc.). Orders are shipped via first class mail and include tracking numbers.
5. I can’t wait 2-4 weeks to get my parcel, I need it by a certain date. Is it possible?
Yes, it is possible. Please note that usual order preparation time for shipping is 3-5 days (up to 8 days maximum depending on the ordered items stock availability). The fastest shipping option time is 5-8 days (up to 12 days maximum). Please leave us a note with your order about the date you need to get the parcel or send us a message about it.
We may use an express carrier option (UPS, EMS, DHL) at additional charge depending on the order weight for orders above 10$. If you choose the express shipping option we will calculate the express shipping cost and send you a PayPal link to pay for the difference between standard shipping (which is already included in the order cost) and express shipping cost.
Custom and personalized orders
In case your order has been sent by the Ukrainian national post service Ukrposhta – at track.ukrposhta.ua or on your national post service website (all orders are transferred from Ukrainian post service to the national post service of the destination country).
Note. Some local postal services do not provide on-line tracking for international registered airmail. Such as Canadian and Australian post. We can track your package on site of Ukrainian post. There you may see the last place in Ukraine where your parcel was registered: https://track.ukrposhta.ua/tracking_EN.html
Or for all post services you can use the common international tracking website - https://www.17track.net/en
7. I ordered under standard shipping terms. 4 weeks have been passed and I haven’t received my parcel. What should I do?
Please contact us and your national post service. We will send a request for investigation to our post service. After we get the post service confirmation that the parcel is lost the post service should refunds us. After we receive the money back we will refund you with this amount. This is a standard procedure and we have to follow it. Please note that the standard shipping post service (Ukrposhta) has the right to investigate the case up to 2 months. Usually it takes around 1 month to get information. Your national post service may give you the information on the parcel faster. That is why we ask you to contact them. Sometimes the parcel is not lost and was actually attempted for delivery with the tracking system failing to show it.