linksandloops' Shop Policies
Links and Loops seek 100% customer satisfaction. We are a small, customer-driven business, and we want you to be happy with your purchase. So, if you have questions, need an alteration, we want to hear from you! Don't be shy!
Payment is due within 7 days or the item(s) will be relisted.
We accept direct pay through Etsy including gift cards as well as Paypal.
California buyers must pay local California sales tax of 7.5%.
Custom orders require a 50% non refundable deposit to start. Final payment is due prior to shipping.
Items will be shipped out 3 to 5 days from the time of purchase. Custom orders will take longer depending on the piece. Customers are responsible for shipping charges unless otherwise indicated. Orders are shipped via U.S. Mail unless you request another shipping method. All orders within the USA over $100 will receive insurance on your order. All orders will get a tracking confirmation number that I will send you once it is shipped. International buyers will pay actual shipping. If you are an international buyer, If shipping total is more than what I have listed I will contract you prior to shipping to let you know so that you can pay the difference.
Refunds and Exchanges
We want you to be 100% happy with your order. If you are not pleased with any item you receive, you can return the item in its original condition with the original receipt/packing slip within 30 days for a full refund. Shipping costs are not refundable and you must pay for return shipping. Please email us before returning an item to let us know you are making a return to make sure it gets processed ASAP.
If you need to exchange something in your order, or you received Links and Loops as a gift and want to exchange it or have it lengthened or shortened, you may do so within 30 days of receipt. Please send us an email telling us of your intention and what kind of exchange or alteration you need so that we know to expect it and can process your request as soon as possible.
Additional Policies and FAQs
Conditions of Use
Sizes: All sizes are approximate. We have made every effort to be as accurate as possible, but we cannot guarantee the accuracy.
Links and Loops attempt to be as accurate as possible. However, Links and Loops do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. Links and Loops Tries to identify all stones used in its jewelry pieces but like all humans we to can make mistakes. If a product offered by Links and Loops itself is not as described, your sole remedy is to return it in unused condition.
Links and Loops reserve the right to cancel any order regardless of circumstance. Links and Loops also reserves the right to verify customer billing information and price accuracy prior to finalizing a sale.
REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT:
Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, and invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable. Links and Loops reserve the right (but not the obligation) to remove or edit such content.
Links and Loops will contact you if they would like to use your comment or review on product flyers or website.
Last Updated September 6, 2014