I am more than happy to answer any questions you many have, but I do appreciate you reading through my listings and shop policies thoroughly before contacting me with questions, as many of them will be answered in the information already provided. This allows me to spend more time in my studio producing quality artwork without having to overcharge. Thank you for your understanding.
Accepted payment methods
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
The following items can't be returned or exchanged
- Custom or personalized orders
Returns and exchange details
In most cases, custom orders are non-refundable after they have been shipped. If your order was damaged or lost in transit, please contact me directly.
All orders over $50 automatically come with shipping insurance.
All orders will be shipped via USPS First Class Mail and will include tracking. Orders over $50 will automatically include shipping insurance. For other arrangements including shipping upgrades and international shipping rates, send me a message and I will get back to you shortly.
If you are ordering multiple items at once, I am happy to readjust shipping charges either before or after your purchase.
Each needle felted sculpture, ornament, or piece of jewelry comes packaged with great care. I will happily add a gift tag if you are purchasing for a friend or loved one. Simply send me a message letting me know it is a gift and what you'd like the tag to say.
Additional policies and FAQs
I enjoy working directly with my customers to create custom pieces they are truly happy with. However, all of my work is original, and I will not reproduce another artist's design, style, etc. I also cannot reproduce work identical to pieces I have made in the past, as each sculpture is unique. That said, I would love to make you something similar if you see a piece you like that is unavailable.
All "ready to ship" pieces in my shop are finished work. In most cases, these pieces will not be customized, changed, or reworked in any way either before or after purchase. Exceptions may be made in certain circumstances, like adding a simple collar to a dog sculpture, etc. Please know that if I do choose to make changes to finished pieces upon your requests, there will be an additional charge. This policy allows me to keep my prices more reasonable, as a great deal time and communication can go into minor alterations. It also allows me to create finished artwork within my own artistic vision and freedom.
I truly put my heart, vision, and prayer into every piece in my shop. Please know that I will do my very best to honor you with the work I do and the way I handle my business. Thank you for your support, and thank you for visiting my shop!