LittleBoneCollector

If a piece arrives to you broken, damaged, incomplete or clearly different to what was described or displayed on Etsy, you are more than welcome to a refund of your purchase and shipping costs, or to have any missing parts sent to you for free.

If you'd like a replacement item instead, I'll send it to you for free. (You only pay one set of shipping costs!)

Unless other consumer law applies (such as for EU buyers), I don't normally offer refunds in the case of changing your mind, ordering the wrong item or misreading the item description. However, if you're unhappy with your purchase, please don't hesitate to contact me. I'll work with you to find the best solution.

- Credit Card (via direct checkout on Etsy)
- PayPal

Cancellations: Please advise ASAP, at least within 24 hours.
I ship orders on Mondays and Fridays. If I've already posted your order, I'm unable to cancel it (but we we might still be able to work something out).

PACKAGING: Affordable, minimal, secure, safe, re-used & recycled.

Australia Post is used for all purchases.

I SHIP ON MONDAYS & FRIDAYS ONLY (Australian time)
Orders are shipped within 1 - 4 *business days* after your purchase, including making your item if it's Made to Order.

Orders must be received by 7am Monday or Friday to be shipped that day.

If you need your items sent faster, select an Express Post upgrade, which includes next-day shipping.

DEADLINES
I'm normally unable to ship items on any other days, so please leave enough delivery time or choose Express Post if you have a deadline.

RESPONSIBILITY
I'm not responsible for the delivery of the item once it's been posted, so please select an appropriate upgrade (Registered, Signature on Delivery or Express Post) for important deliveries.

Items over $50 AUD include insurance so in the rare case of a lost parcel, you'll receive a complete refund.

AUSTRALIAN BUYERS:
>> Allow 1 - 2 weeks for delivery, dependent on Australia Post.

-- All domestic letters are sent via Registered mail.
-- All domestic parcels include a tracking number.

-- Items over $50 AUD value include signature on delivery and insurance, which guarantees you a complete refund if the parcel is lost or stolen.

Express post is available and includes next-day shipping, but next day delivery is NOT guaranteed. I'll refund Express Post overages if the next day was a regular shipping day.

OVERSEAS BUYERS:
>> Allow 3 - 6 weeks for delivery, dependent on both Australia Post and your own postal system.

-- Free international shipping is via Airmail Letter and does NOT include a tracking number.
Upgrade to Registered Post for signature on delivery.
Upgrade to Express Post for tracking.

-- All other international shipping is via Standard Parcel and includes a tracking number.

-- Items over $50 AUD value include insurance, which guarantees you a complete refund if the parcel is lost or stolen.

QUARANTINE
If your country has strict quarantine or customs laws (eg. New Zealand), please research your country's regulations before purchasing a shell, bone, tooth or other animal by-product item.

- For jewellery items, I'm happy to sell to any country as the item is packaged and presented as costume jewellery, however you do take the risk that it will be inspected and confiscated by your own customs.

- For larger bones, I may only sell to particular countries that I know allow you to import these items. If I haven't listed your country and you believe there'll be no problem (or you have a permit), please don't hesitate to get in touch!

CUSTOMS & IMPORT DUTIES
You're responsible for paying any import taxes or duties, which you should check before purchasing anything online.

I will not mark any purchase as a "Gift" on the Customs declaration form.

~~ Cookies & Tracking Technologies ~~
Etsy provides sellers with the ability to use Google Analytics to record and analyse anonymised, aggregate data on our visitors, where they came from and their behaviour in our store.

This is used to improve your experience at Little Bone Collector.

You can read about how to manage and opt-out of tracking cookies in Etsy's main Privacy Policy here: https://www.etsy.com/au/help/article/3293

In addition to the standard Google Analytics set up, I have enabled the "Advertising Reporting Features", which includes anonymised, aggregate reports into Google Analytics of data based on any Google advertising cookies that may be available on your browser. No personally identifiable information is available to me via these reports at any time.

This helps me to understand my visitors better as a whole, to improve my product range and positioning.

You can manage your Google Ad Settings and opt-out from this service here: www.google.com.au/settings/ads/