littlecasaroo

We will not accept returned items past 7 days of you receiving the item.

I ship all hats within the USA with Tracking so I can confirm when you receive your hat. This is included in shipping costs. I do not get insurance on hats unless specifically requested. I package all hats very securely so as to reduce the possibility of any damage coming to the hat.
I am not responsible for any damage the post office may do to your hat, however if they DO damage it, you can be sure that I will do everything in my power to have them pay for their mistreating of a package.

If you are from another country, I am unable to get tracking on your hat (The post office doesn't offer it) So I cannot confirm when you receive your hat in the mail. I also don't insure hats out of the country unless specifically requested.
Also for hats out of the country, I am not responsible for any hat lost in the mail as I cannot confirm if you received it or not due to lack of tracking.
If you purchase out of the USA, please note that there's never been a hat lost in the mail, however if it is lost there's not very much I can do about it. You order at your own risk I'm afraid.

Whether you are within the USA or outside of it, if you would like insurance on your hat please tell me before purchasing because it will be an additional charge.

I send all of our hats First Class and they usually arrive within 2-5 business days within the USA however this isn't a guaranteed time. Hats outside of the USA can take anywhere from 3-5 weeks or more to arrive as they have to go through customs. I have absolutely no control over this.
If you need a hat by a certain time, I may be able to send it a way that will guarantee it be received by the time you need it. This will be an additional charge depending on when you need the hat so please contact me before purchasing.

Also note, if you buy multiple hats, I ship each hat individually. This ensures they are packed safer and less likely to be crushed or damaged, and also it gets to you faster this way.