littlegreycatdesigns

Generally, I am unable to accept returns. I make every effort to accurately describe my work in the listing, and I am always happy to answer further questions or provide more information. However, please contact me if you feel that an error has been made on my part or if you are truly unhappy with your order, and we will work it out to everyone's agreement.

Payment is due at the time of purchase. If you need to wait for a revised invoice (for instance, during a sale), then please do not pay immediately. Should payment not be received within 24 hours of purchase, I will contact you via convo and the email you provided to Etsy. If no payment has been received after three days, the sale is null and void, and the items will be returned to my shop and the transaction reported to Etsy.

**INVOICES/RECEIPTS**
Please let me know if you require a receipt or invoice, because I do not typically include these items in an attempt to conserve my resources and stay kind to the environment.

**SALES TAX**
Effective immediately, there will be 8.25% sales tax for CA shipments (including those bought by folks in other states but shipped to CA). PLEASE be sure to enter the correct CA shipping address at PayPal so the sales tax will be calculated automatically.

Shipping within the US will always have a confirmation number. I will give it to you by e-mail/convo as soon as I have it so you can track your wonderful little present winding its way to your house. Unless you request otherwise, I will ship USPS Priority, and insurance is available with that for $1.65 extra. Unless you buy insurance, I generally cannot be responsible for your package once it leaves my hands.

International shipping will be sent USPS First Class International unless you request otherwise (which may cost extra). This method does not have insurance or tracking, but does allow for proof of shipment. Unfortunately I cannot be responsible for any customs fees nor am I able to write "gift" on the customs forms.
If you prefer to have use other shipping options such as First Class Domestic or Priority International, please let me know during checkout and I will send you a revised invoice to reflect the increase in shipping costs. Priority International to Canada is $16, and the rest of my listed locations are about $20.

**COLOR REPRESENTATION**
I represent the colors of my items as best I can. I take care to use the best lighting available for my photographs, and I use Photoshop to correct light levels and make sure that my onscreen representation is as close as possible to the real thing. However, all monitors are different, and it may not look precisely the same on your screen as it does on mine.

**CARE INSTRUCTIONS**
All of my knitted items and handspun yarns should be hand washed in cool to warm water and dried flat, unless otherwise specified.