littletreehouse

lovely things all handmade by anna

Cambridge, United Kingdom | 283 Sales

littletreehouse

lovely things all handmade by anna

Cambridge, United Kingdom 283 Sales On Etsy since 2009

5 out of 5 stars (93)

Shop owner

Contact

littletreehouse is taking a short break

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Note from shop owner hello, thank you for stopping by the little tree house. I'm really sorry you've found the shop shut - I'm taking a break from selling my handmade things for the foreseeable future. Anna

Note from shop owner

Last updated on Sep 3, 2018

hello, thank you for stopping by the little tree house. I'm really sorry you've found the shop shut - I'm taking a break from selling my handmade things for the foreseeable future. Anna

Anna

Contact shop owner

Anna

Shop policies

Last updated on June 15, 2016
Hello! Thanks for finding out more about my shop.

All purchases from me are subject to UK laws and regulations.

I work from home amidst caring for my young family. Please remember that I am a real person selling my own hand sewn, hand knitted and hand crafted items. I do not have a team or assistants so everything is done by me! I normally respond to messages within the same day even outside of 'normal' working hours, but occasionally for all kinds of reasons it takes a bit longer.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Under UK distance selling regulations, you are entitled to cancel your purchase within 14 days. You will need to return the item/s at your own expense and will then receive a full refund for the products but not the original shipping. Please obtain proof of posting and sufficient insurance: returned items are your responsibility until received by me.

For returns required outside the 14 day time-frame, please get in touch (within 7 days of it arriving with you) to arrange it.

I will make a full refund on items returned new, unused and in resaleable condition within 7 days of the item arriving back with me.
Payment
VAT is not included in my prices as I am not VAT registered.

The statement 'VAT included (where applicable)' which is on all my listings is a standard one placed by Etsy that cannot be hidden or removed!
Shipping
Most ready-to-ship items are dispatched either the same working day or the next working day. On occasions there is a small delay (eg: family commitments/illness) but in those cases I will be in touch to let you know.

For 'made to order' items please allow 1-2 weeks for them to be made and shipped unless your custom listing stated differently.

On all items I always obtain proof of posting.
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices. Nathan should then go on to include information on the following:

1. Personal information I collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

2. Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. Information Sharing and Disclosure
I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

5. Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

6. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Anna Caroe, am the data controller of your personal information. If you have any questions or concerns, you may contact me at anna [!at] littletreehouse.co.uk