LittleWillowArt

If an item needs to be returned for any reason, please contact me by email. I will give you shipping instructions. However, the customer must pay shipping charges. Refunds will be granted after receipt and inspection of the returned items.

If items received by the customer are damaged, the customer may exchange the item for a replacement of the same item or an item of equal value. In this case, I will pay for shipping.

Customers may return items within 60 days of purchase for a refund or exchange.

As of 8/1/11, only PayPal will be accepted at The Little Willow shop. I am working on setting up another way of payment (personal checks and money orders), and will post an announcement when it is available.

Once payment has been made, the customer will receive an email with an order confirmation number.

Shipping is currently only available to the 48 contiguous US states, through USPS.
Customers can request expedited delivery, but will be charged extra for shipping. Please include this specification in a "Message to Seller" if you wish to use Priority Shipping.

Items will be shipped within 5 to 7 business days of receiving payment. Once the item has been shipped, the customer will receive an email with a tracking # of their package.

All items are handmade, so shipped items may vary slightly from pictured items, because no two items are identical!