Megan Cross

Contact shop owner

Megan Cross

Reviews

Average item review
5 out of 5 stars
(69)
View all 69 reviews

Shop policies

Last updated on January 31, 2012
Hello and thanks for taking your time to view my shop's policies. Please remember that if you have any questions, I am always happy to help! So please don't be afraid to ask!

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
Please do not hesitate to contact me with ANY issues concerning a product of mine. I make it my goal to be sure that every single customer is happy. To reduce the chance of any confusion of sizes, colors, or designs, please take the time to read each listing carefully. If you are not 100% comfortable with your order before the time of purchase, feel free to contact me for more specific details.

Exchanges:
In the event that you are not completely satisfied with your order, Cross’ Critters will gladly offer to exchange your item for another of similar design and cost. Just contact me to discuss your options. Buyer must pay to return ship the item, but will be reimbursed for shipping when the item is delivered to me. Once the item is returned in the original condition, the exchange item will be shipped courtesy of Cross’ Critters

Refunds:
Cross’ Critters will be happy to issue a full or partial refund in the event that you are not 100% satisfied with your new item. Refund will not be given until original item is returned at the customer's expense.

A full refund includes ALL shipping costs including the cost of the buyer to send the item back. Items eligible for a full refund are those that are lost in the mail, damaged in transit, or items that are not as described on the website and packing slip. You may also receive a full refund if an order is canceled before it ships.

Refunds are the decision of the seller and Cross’ Critters may decide to offer a partial refund (less the cost of shipping) after evaluation of the original item.
Payment
I only accept Paypal. The item will not be shipped until the payment is received or has cleared. Orders not paid within 10 business days will be canceled.
Shipping
Your order will be shipped via First Class Mail, domestic and international. Cross’ Critters ships automatically to your registered Paypal address. Please double check that your information is correct. Cross’ Critters will not be responsible if the customer's information is incorrect.

US orders can expect their packages within 2-5 business days of the ship date.

International orders can take anywhere from 5-15 business days from the ship date to arrive. Unfortunately, tracking is not available to international orders at this time. Please allow up SIX WEEKS for delivery for international orders! Customer is responsible for all fees and duties.

US orders may upgrade to Priority Shipping with an additional fee. Please contact me via convo before making your purchase if you wish to upgrade.
Additional policies and FAQs
All items are made in a pet free area and kept sealed until your purchase; however, everything comes from a bird friendly home. Entire inventory comes from a completely SMOKE FREE environment.