Candle Care:
• Please handle fire with care.
• Trim your wick to 1/4" before candle is lit each time.
• Burn candle so wax pool reaches the jar edge each time to prevent wax tunneling.
• Burn candle no more than 4 hours at a time and do not burn candle with less than 1/2" of wax remaining.
• Place your candle on a heat safe surface away from any drafts, windows, doorways, curtains, fabric and all flammable objects. Keep out of reach of children, babies, and pets.
• Never leave a burning candle unattended.

Shipping and return policies:
Cost to Ship: Free
Returns & Exchanges: See below
Ships from Brooklyn, NY and New York, NY

• L+L Candles is our devoted family business. Our candles are made from scratch by us, Liz and Lukas out of our kitchen in Brooklyn, NY. We do not have specific office hours for customer service -- but we are up early with our two girls and will respond promptly within 24 hours. We are open daily (EST) M-F and many weekends (excluding US holidays).

• All candles are shipped USPS from our Brooklyn, New York location. We ship orders as quickly as possible, mostly in 3-5 business days. Please note delivery estimates are from the time of shipping, and not the time of order.

• Please note: our candles are non-returnable and non-refundable. L+L Candles only sends a replacement if our candles break during shipping, or the wax has been damaged during shipping. To file a claim, simply message us with your order number, product issue, and photographs of the damage (and any packing materials/box in which the order was shipped) within 7 days of your delivery.

• If an order tracks as delivered (but is not received) you must contact the shipping carrier directly. Once an order leaves L+L Candles it is the responsibility of that specific shipping carrier and out of our control. Please make sure you are shipping to the correct address/secure location to prevent lost/stolen/missing packages.

• L+L Candles is not responsible for any items once your package has left our facility. We will not reship/refund orders that track as delivered. We apologize in advance.
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Copyright & Social Media:
ETSY: lizandlukascandles.etsy.com
Website: lizandlukas.com
Instagram: @lizandlukas
Twitter: @lizandlukas
All Content/Design/Photography | Copyright © 2022 Liz and Lukas, LLC | All Rights Reserved

• All photographs and designs showcased and/or sold by Liz and Lukas, LLC on lizandlukas.com and lizandlukascandles.etsy.com are copyrighted and may not be copied, altered, or resold (unless for wholesale). The copyright of all designs remains with Liz and Lukas, LLC and does not transfer with purchase. By purchasing any item in our shop, you have agreed to these terms.

• You may promote our candles and/or post to social media just kindly link back to our page and social media platforms listed above and on our website.

Enjoy your L+L Candles and thank you for supporting our family business!