Anonymous on Apr 2, 2011
Received quickly, excellent communication, beautiful print. Thank you so much!
Anonymous on Jan 10, 2011
Beautiful print and thankfully packaged in a protective sleeve for shipping - postman left it in a melting snowbank, but the print was perfect! Thanks!
Below you'll find everything you need to know about ordering artwork from Liz Grandmaison Photography. If you have a question that isn't covered here, please get in touch. Chances are good that if you're wondering about something, others are wondering, too.
:::A WORD ABOUT PAPERS:::
My product descriptions include information about the papers I use to print my images. All the papers I use are archival, but their surface characteristics vary. Here's a brief description of each:
~ Velvet Fine Art ~ Bright white, 100% cotton rag paper. Heavy weight; produces snappy colors and deep, rich blacks. Moderate texture, similar to watercolor paper.
~ Premium Luster ~ Resin-coated paper, similar to luster surface lab prints. Slight sheen, but not as shiny as glossy surface. Resists fingerprints. Vivid colors and clean blacks.
Accepted payment methods
Immediate payment is expected (just like at the grocery store). I reserve the right to cancel unpaid orders after three days if I don't hear from you.
I will ship your order only after I receive payment in full. If you use a PayPal E-Check, I'll wait until your E-Check clears before production and shipping.
SALES TAX: My fellow Mainers will have 5% sales tax automatically added to their orders.
I will ship your items within 7 business days of receiving payment, usually sooner. If there will be a delay I will contact you immediately.
Orders shipping to U.S. locations will be shipped by USPS First Class with Delivery Confirmation. If you need your items sooner or prefer a different method, please get in touch and I'll work with you.
Orders shipping outside the U.S. will travel by USPS International First Class. Any and all customs fees, taxes, tariffs or duties are the buyer's responsibility.
By default, I will ship to the address given to me by PayPal. To prevent delays, please send me a note of explanation if your PayPal and Etsy addresses don't match. Need it shipped to someone as a gift? Just let me know and I'll make it happen.
All artwork is carefully packed, by me, to protect it from weather, accidental drops, and the good folks entrusted with delivery. Sealed plastic sleeves, bubble wrap, and rigid cardboard containers are used as needed, without going overboard. Whenever possible, I will used recycled and/or recyclable materials.
If you would like to add shipping insurance to your order, please contact me and I will add the appropriate amount to your invoice. Insurance is optional but highly recommended, especially on larger orders. Despite my best packing efforts, occasionally a package may arrive looking like it was dragged behind the truck instead of riding inside. I cannot be held responsible for damages once a package leaves my hands.
DAMAGES & LOST PACKAGES
To qualify for a refund or replacement for damaged or lost items, your package must have been covered by shipping insurance.
If you insured your package and it arrives damaged, please contact me within 48 hours of receiving it and we'll start the recovery process.
I will consider a missing package well and truly lost only if it has been missing for 6 weeks after the ship date. If it still hasn't turned up by then, I will ship your replacement items.
Refunds and Exchanges
Returns must arrive in their original condition, so hang on to that box, pack carefully, and use a trackable shipping method.
Additional policies and FAQs
Got an idea for a custom order? Please get in touch! I'd be happy to talk with you about your ideas.
MONITOR COLOR VS. PRINT COLOR
Because of the differences between light and ink, the colors you see on your computer monitor will not always match the colors in a photographic print. Please rest assured that the colors you see when your print arrives represent my original intent.
WHOLESALE & LICENSING inquiries are welcome. Please contact me at lizg [at] lizgrandmaison [dot] com.
All images are Copyright Liz Grandmaison. All rights reserved. Unauthorized use is a violation of copyright laws (and bad karma).