I want my customers to be happy with thier purchases and I am willing to work with most situations. Below is a list of general issues that arise:

LOST OR DAMAGED ITEMS DUE TO SHIPPING: I do provide refunds and exchanges on lost or damaged items due to shipping. However, I do not provide refunds for damages occurring once the item is in the buyers care.

WRONG ITEM SHIPPED: If I accidently ship the wrong item, I will exchange it without any charge to you. Contact me immediately if this happens.

BUYER MISTAKE: I try to work with most buyers when this happens. I know it is easy to accidently purchase the wrong size or color of an item. If the correct item is not available, than I can provide store credit, but CANNOT issue a refund.

CUSTOM ORDERS: I do not offer a refund or exchange on a custom order since a custom item cannot be resold. Refunds and exchanges are only available if the item was damaged or lost in-transit.

Refunds, exchanges, and store credit MUST be requested within 60 days of the purchase date.

If your issue is not addressed above, or need clarification please contact me.

I accept paypal and etsy direct check out.

I typically use USPS 1st Class Mail (3 day) unless the buyer specifically requests another carrier. I usually ship the same day as payment is confirmed. Express mail and overnight shipping can be arranged if you desire and will include additional charges. Convo me for specific pricing.

I can ship internationally. Please convo me if are interested in having the item shipped to another country besides Canada or the United States. Depending on the country I would need to calculate shipping as well as any customs fees that apply. Please contact me if you have any unaswered questions regarding shipping.

Please convo me if you would be interested in a custom order.

Become a FAN of lkdDesigns on facebook!

lkdDesings E-mail List: Please convo me your email address if you would like to be a part of my e-mail list. I will send out shop announcements, newly listed items, and advanced information on upcoming sales and promotions.

I donate 5% of all sales to Rapha House. Rapha House is a non-profit organization that helps love, rescue, and heal children who been rescued out of slavery and sexual exploitation. You can learn more about Rapha house by going to www.raphahouse.org.

I am an adoption advocate. If you have any questions regarding either domestic or international adoption, please convo me.

I also have a children's shop at www.lkdKids.etsy.com