LaurenHauptJewelry

Contact me! We will work together to determine the best solution to the problem.

Refunds are not accepted at this time.

Exchanges may be considered on a case-by-case basis. Contact me within 3 days of receiving the package to discuss. Once confirmed, the exchange must be return posted within 3 days.

All sale items are final sale.

Payment is accepted in US Dollars via PayPal and is expected to be completed at the time of the Etsy transaction.
Payment must be cleared before the item will ship.
Contact me if you are experiencing trouble making a payment through PayPal. Communication is key. If you need a few days to make a payment, please get in touch.
After 3 days of without communication, the transaction will be canceled and the stock of the item can no longer be guaranteed.

All jewelry pieces are packaged and shipped securely in a cotton-filled jewelry box.

All sales are are shipped First Class via USPS with Delivery Confirmation within 1-3 days of payment, although often sooner.

Packages will be shipped to the address provided on your Etsy order. We can not be responsible for unreceived packages.

Any special requests for shipping and/or packaging can be made, please contact us first and we can discuss the best way to handle the issue.

PLEASE NOTE,
INTERNATIONAL SHIPPING:
All packages are sent USPS First Class Mail International. This is the most economical method of shipping internationally but does not provide tracking of the package. While almost all packages arrive safe and sound, we can not be responsible for lost packages. International shipping has been known to take up to six weeks to arrive. Any customs fees that may occur at the time of delivery would be at the discretion of your country's tax regulations. Almost all packages arrive free of additional charges, but for more information please contact your local customs agency. This is not information available as the shipper and we have no way of knowing if these fees will even occur and therefore are not responsible for those charges.
Returns will not be accepted due to customs fees.

CARE FOR YOUR JEWELRY:
Any sterling silver is made from quality 925 silver and may tarnish over time depending on air, perfumes, skin acidity, and many other environmental factors. Sterling silver may be polished to restore its shine.

All oxidized sterling silver is done by hand and may result in subtle differences of tone and color - it is not a black coating on the silver. The blackened color may fade and change over time creating an aged look.

To sustain the look of your new jewelry it is best to avoid wearing pieces while sleeping, showering, swimming, etc.