lolaandcompany

Premium wedding & custom mugs for any happy occasion!

Arizona, United States
|
| 36,089 Sales | 5 out of 5 stars 5 out of 5 stars

lolaandcompany is a Star Seller!

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Average review rating is 4.8 or higher

Announcement    We have been creating & selling on Etsy since 2008 and we thank you for stopping by & supporting our small business! Our mugs make the best gifts for those far away & the most thoughtful gifts for weddings, pregnancy announcements, & any other special occasion. We hope you find what you're looking for and if not, don't hesitate to ask!

Announcement

Last updated on Aug 27, 2022

We have been creating & selling on Etsy since 2008 and we thank you for stopping by & supporting our small business! Our mugs make the best gifts for those far away & the most thoughtful gifts for weddings, pregnancy announcements, & any other special occasion. We hope you find what you're looking for and if not, don't hesitate to ask!

Items

36089 Sales

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Lola and Co. Studio

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Lola and Co. Studio

Reviews

Average item review
5 out of 5 stars
(5082)
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About lolaandcompany

Sales 36,089
On Etsy since 2008

Hi There!
Welcome & thanks for stopping by to shop with us! Our little shop has been open since 2008 and we sincerely thank you for every purchase you make with us. We strive to do our best to deliver you exactly what you expect. We have worked very hard over the years for our business to get where it is today & most of the time we don't take a day off, but then again we love what we do! We also thank you for allowing us to be a part of every special occasion by purchasing goods from our shop!

Many Thanks!
Melissa

Shop members

  • Melissa

    Owner, Designer, Maker

    I love creating mugs just for you! Have a mug idea or a design you'd like, send us a picture or let us know and we'll make it happen!

  • John

    Owner, Shipper, Head Of Purchasing

    He keeps the shop on track with tracking orders, budgets (boo!), & purchase orders. We couldn't do it without him. He also makes an amazing latte.

Production partners

  • Our Favorite Rockstar Printing Company

    United States

    Our printing partner makes our awesome mugs and apparel a reality.

  • small scale printer

    United States

    The best partner ever in making the best ideas come to life.

Shop policies

More information

Last updated on Aug 27, 2022

Frequently asked questions

How long does it take to receive my order?

Our current processing time to print and ship your mug is 3-6 business days, not including the day it was ordered, weekends, and holidays. Depending on our order log & the season, orders may also ship earlier than estimated. YAY!

Shipping times may vary and for First Class Mail it ranges from 3-5 business days and 2-4 business days for Priority Mail.

*Nationwide delays occur during the holidays or busy wedding seasons. Due to widespread COVID issues over the years, shipping carriers' ship times may be delayed.

Custom and personalized orders

We ask that you be specific as possible in leaving us your personalization details including names, dates, doctorate details for graduates, etc. Please understand that not all fonts have special characters, so some personalizations may not be possible.

All designs on the mugs are permanently sublimated meaning that the design cannot be rubbed off, edited, or changed in any way. We DO NOT use peel and stick, markers, or vinyl. That means they'll last so long as they're cared for.

What if my mug arrives broken?

Sometimes, packages are delivered and the items inside may arrive broken. So disappointing, but sometimes things happen out of our control. We will gladly replace a broken item and have a new one sent asap! Just provide us photos and we'll take care of the rest!

Address Changes & Returns

Please double-check your shipping address before placing your order. If the address on your Etsy account is incorrect, please update it.

If you find the shipping address is wrong after your order is placed, please contact us ASAP. Once an order is placed, we cannot make any changes to it or the address.

If the postal carriers cannot deliver your package due to it being undeliverable or the address is wrong or cannot be found, we are not responsible. The only address we use is the address given to us by the buyer.

If a package is returned to us, we can reship them for a reshipment fee to the correct address.

*If a package has been marked as "delivered", we are not responsible for stolen or lost packages.

Custom and personalized orders

ALL items are considered custom printed since they are all made to order. We cannot accept returns unless they are broken or damaged (which we will replace)

Custom and personalized orders

We always do our part to make sure your order is made and shipped in a timely manner. We are not responsible for late orders due to mail carriers' unforeseen delays. Especially during the Christmas Season. Etsy's delivery dates are estimates on their part and not guaranteed. Every shop is different in its production and shipping

We have no control over the transit and shipping delays that mail carriers face. Legally, a package is their property once it has been shipped. If an order is delayed, you may request tracking updates on their website to help track and move the shipment along. Please order ahead of time and plan accordingly.

Gift wrapping and packaging

Our mugs are carefully wrapped and packaged with custom packaging and a bow, ready to gift! We never include an invoice with pricing on it.

Design/Copyright

We are all for supporting other graphic designers and artists! We do purchase the graphics and purchase the additional required rights to use them on our products according to their copyright terms.

We also create our own designs that are copyright registered and protected.