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lolaandmadison's Shop Announcement

✿ Visit us at our Showroom ✿
Most of our items are made to order and it will take about 2 weeks for completion before ship. Before contacting us with any questions, please refer to our store policy page. http://www.etsy.com/shop/Lolambridal/policy?ref=shopinfo_policies_leftnav
lola & madison bridal jewelry NYC, wedding accessory New York.

lolaandmadison's Shop Policies

Welcome

WELCOME!

✩TRY ON OR SEE IN PERSON?✩

We finally found our showroom space! We have much more items at our showroom. Please make an appointment from here:
http://www.genbook.com/bookings/slot/reservation/30209305

See our blog for more showroom information.
http://lolaandmadison.blogspot.com

Payment

Paypal or Direct checkout (credit card).

Shipping

✿ Most items are made to order and will take about 2 weeks for production.
✿ Items labeled as Ready to ship will be shipped in 2 to 4 business days.

* Items will be shipped from New York City, USPS first class mail. It usually takes about 2 to 6 days to most US locations.

1 to 2 weeks to Canada.
1 to 3 weeks to Australia.
1 to 3 weeks to England
1 to 4 weeks Everywhere Else

✤ Sometimes international delivery will take about 1 month (depends on customs )
✤ The purchaser is responsible for any customs, duty, tax charged by your specific county.

Please don't wait purchasing until last minute. Sometimes postal delay or other problem might occur.

USA customer: please purchase at least 4 weeks before you need the item.
INTERNATIONAL: please purchase at least 7 to 8 weeks before you need the item.

✿ SHIPPING UPGRADE ✿
Priority mail is available for extra $3.70 (usa only) and you can purchase this listing to upgrade shipping. Please add this listing in your cart with our item.
https://www.etsy.com/listing/123783976/us-only-fast-shipping

✿✿✿ RUSH ORDERING ✿✿✿
~~~ For jewelry and hair accessory ~~~
We will prioritize your order to ship ASAP. Normally in 2 to 3 days to complete before shipping. Rush fee of $15 plus S&H.
* Please let us know if you need this Rush service. We will adjust listing for you.

~~~ For Sash ~~~
All of our sashes take 2 to 3 weeks for completion before ship. Please add this listing https://www.etsy.com/listing/167903930/for-sash-order-rush-my-order?ref=shop_home_active in your cart with a sash if you are in rush. This Rush service will make the process within 7 DAYS before ship.


✩SHIPPING NOTICE✩
We will mark on Etsy invoice as shipped after shipped, and let you know tracking number through etsy.

Refunds and Exchanges

For the refund policy, you have up to 5 days upon receipt of your item to return. A 30% RESTOCKING FEE will be charged. S&H is not refundable.

✤✤ All SASH and CUSTOM items sales are final ✤ ✤

- Please make sure size of the items and choose your item carefully as most of our pieces are MADE TO ORDER. We don't create pieces as "samples" or "try before you buy".

- We will gladly offer a replacement if an item is faulty or damaged in transit. Please contact us immediately upon receipt of the item.

Additional Policies and FAQs

✩ custom order ✩
Special custom order: minimum $130.


Last Updated March 16, 2014