Reviews

Average item review
5 out of 5 stars
(599)
Mihoko

Mihoko on Dec 12, 2016

3 out of 5 stars

The pouches were fairly nice, but I do have a few notes for future buyers. If you order bronze, it is way darker in color than what appears to be pictured. I also had an issue with one of the bags being unusable because the letter was not embroidered the way I wanted (I specified that I wanted one letter in "uppercase", but the company didn't do an uppercase letter, saying it needed to be "typed" in uppercase). I was not offered a refund, and instead they said I would need to re-order the bag. I am generally not one to complain about anything and wanted to provide a great review, but after this experience felt I should at least warn other consumers.

Monica

Monica responded on Dec 13, 2016

I take customer service very seriously and our clients see that our work is of the highest quality. Due to the personalized nature for monogrammed items, our policy states that we cannot provide refunds that are not a direct result of mistakes on the part of this shop. When information is provided incorrectly by the buyer, this is not the fault of the shop, but rather the responsibility of the buyer. Colors may differ monitor to monitor.

Kristy Tierney

Kristy Tierney on Dec 12, 2016

5 out of 5 stars

These are awesome!!!!

kellbee

kellbee on Dec 4, 2016

4 out of 5 stars

Great customer service and lovely people. Only disappointment was that the sequence weren't full coverage so you can see the material it's attached to through it. 1 of the 4 is a funny shape but they are hand made so expected.