Samantha Murphy on Sep 26, 2016
Creative designs for all your babies needs
I'm still trying to fill this bit in!
Around the web
At the moment we have a time frame of 4-6 weeks FROM the date of your purchase as ALL items are made to order. Details see the Shipping section underneath.
If you have any questions, comments or suggestions for improving my shop, please feel free to contact me here at my shop. We don't recommend our email as it might go to the junk/spam mail.
My number one goal is for you to be 100% happy with your purchase, so please if you are, leave positive feedback but if you are unhappy contact me as soon as possible so I can fix the problem.
Accepted payment methods
- Accepts Etsy gift cards
If payment is not submitted immediately, you will receive a convo and email reminder. After 3 days of non-payment the transaction will be relisted and canceled.
Please be aware that paying through Paypal with an eCheck (transferring funds from your bank account) will take up to 4 business days to clear. Your items will be shipped or started upon after payment clears.
All mobiles are hand-made and created once you place your order as we don't have ready to ship items. The shipping time frame varies depending on current workload. At the moment we have a time frame to send your mobile within 4-6 weeks FROM the date of your purchase.
If you would like to rush your order to be ready within 1-2 weeks, please contact me first to make sure this service is available. There is a rush fee of $20 that if its available I will set up a new listing for you. Please don't ask for rush service on your order before contacting me
~ Shipping and Insurance
Packages going inside the United States will be shipped via USPS First class or USPS Priority Mail with a tracking number and packages going outside the United States such as Australia, Canada, etc are shipped USPS First Class. Shipping insurance is not included in the shipping price. If you would like to add insurance, it is an additional charge, please contact me immediately upon purchase if you would like to add it. Once I place the item in the mail it becomes the responsibility of the USPS. . If a parcel does not arrive, but the tracking number shows that the parcel has been delivered then unfortunately, this is an issue to report to the post office and I am not considered responsible.
Packages going outside the United States such as Australia, Canada, etc are shipped USPS First Class. Shipping insurance is not included in the shipping price. If you would like to add insurance, it is an additional charge, please contact me immediately upon purchase if you would like to add it. Once I place the item in the mail it becomes the responsibility of the USPS.
International customers are responsible for any customs fees or import duty taxes. Please note international first class can take as little as a week or up to 4-8 weeks depending on location. I will ship priority if you prefer and send you a revised invoice, but beware it is rather expensive!
Your package will be shipped to the address provided on the receipt of your order. Please double check if its the correct address, I'm not responsible if you gave me the wrong address. If packages are returned to me for any reason you are responsible for any shipping charges to resend the package.
Refunds and Exchanges
Since most items are custom made to order, returns or exchanges are NOT acceptable. But please contact us first with any problem you may have to find the best solution.
If you make your purchase and have not yet received the mobile, we will only give a refund if you contact us within 2 days from the date of your purchase. After that time period even if we haven't started on your order we will NOT cancel it because I have a process to follow.
Please notify me immediately if you are unhappy with your purchase in any way and I will work with you to resolve the situation as best possible.
I will not refund for someone who has buyers remorse when the product is shipped to your address and you decide you don't want/like the item.
Any damage created by the mail carrier to your order is not covered by myself, but if you are willing to pay shipping to and from my destination I will try to fix the damage.
Additional policies and FAQs
~All mobiles are as you see them in the pictures with a wood frame or a bamboo ring and a ring on top for you to hang the mobile from the ceiling with a hook and clear string or ribbon. Some cases with high ceilings is hard to do that and that is why you can purchase a crib attachment as this one: http://www.amazon.com/gp/product/B002TLSSIE/ref=pd_lpo_k2_dp_sr_1?pf_rd_p=48653... Just make sure it will work with your crib.
I am always taking custom orders. Don't see what you need? We can always create anything you have in mind. Just let me know and I will create some sketces and all the hand-made process with lots of love!
Need to have different colors to match your room or decor? You are more than welcome to contact me and send me pictures or link website with the colors so we can agree on the changes for each item. There is no extra charge for this service!