LONEWOODS

LONE WOODS | Small-Batch Beard Oil & Grooming Supplies

8,382 Sales

LONEWOODS is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

LONEWOODS is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on October 17, 2017

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
If you are not 100% satisfied with your order, please notify us as soon as possible. We'll first try to resolve any issues that you may have. In the event that we cannot resolve an issue, we will ship a replacement as soon as possible. Remember, we will always resolve any issues that you may have, and prefer that you contact us before leaving a negative review.

It may take seven business days for your exchange or refund to take place; however, I will always do my best to expedite the process.

In the case of either a refund or an exchange, you are responsible for returning the items in their original condition, in addition to covering the return shipping costs. Further, original shipping charges will not be refunded.
Shipping
We'll enclose your items in a small burlap bag and ship your order in a recycled, 100% biodegradable cardboard box. To protect your order, we use recyclable paper fill. We'll never use plastic/rubber supplies - a part of our commitment to being eco-friendly. While we encourage you to reuse our shipping supplies, if you choose to toss them, you can toss the box and all of its contents in the compost bin. Everything is biodegradable!

Domestic orders are shipped using Canada Post's Expedited Parcel (delivery in 1-7 days, most in 1-3 days). If you would like to expedite domestic shipping, Xpresspost (delivery in 1-2 days) is available for an additional fee.

Orders to the USA are shipped using Small Packet - USA (delivery in 6-10 days). Unfortunately, Small Packet - USA does not include tracking information. If you would like to add tracking to your order, Tracked Packet - USA is available for an additional fee. Further, if you would like to expedite USA shipping, Expedited Parcel - USA (delivery in 4-5 days) is available for an additional fee.

Orders to the rest of the world are shipped using Small Packet - International Air (time varies; no tracking number). If you would like to either expedite or add tracking to your order, please contact us directly. Expedited shipping rates are available under "Shipping Upgrades" for both Australia and the United Kingdom.

*If we ship your order without tracking, we won't know what happened to it if it goes missing. We highly recommend upgrading your shipping to include tracking. That way we can better assist you if your order is taking longer than expected to arrive. If you have any questions, please don't hesitate to write.*

If you would like to purchase multiple items, please purchase all of the items with the same order. Shipping for additional items is $1.00 each (with exceptions for larger items).

Please note that international customs charges are the responsibility of the buyer. Please contact us with any questions that you may have.
Additional policies and FAQs
If there is anything we can do to improve your experience with us, please write us as soon as possible, and I'll (Chris) personally make sure we help you out.