look4treasures' Shop Policies
Welcome to our shop! If you have any questions or suggestions, please send us a message!
We accept multiple payment options such as PayPal and Direct Checkout (credit cards, debit/bank cards, and Etsy Gift Cards). Additionally, Direct Checkout supports the bank transfer payment methods known as iDEAL in the Netherlands, and Sofort in Austria and Germany.
You’ll only be able to see the option to pay using iDEAL or Sofort if you have your location settings set to the countries that support these payment methods. Please note that you also have to set your currency settings to € EUR.
All orders will be shipped from the Netherlands using the Dutch postal service. The shipping costs in the listings are the rates for standard letter mail. Larger orders will be send using registered mail.
Orders will be shipped out within 24-48 hours (on business days) after the payment is recieved.
Netherlands: 1-2 business days
European Union: 2-5 business days
Europe non-EU: 2-5 business days
Wordwide: 6-10 business days
Please note this is an indication only. Customs clearance may cause delays.
Refunds and Exchanges
Customers have the right to return a product during the cancellation period without having to provide a reason. This period begins at the time the order is received and lasts a maximum of 14 days. This does not apply to custom orders.
To return an item, first send us an email or an Etsy message and we will provide you with the return address.
Etsy has a cancellation form available that buyers can (but are not obliged to) use if they wish to return a product.
English Form: http://extfiles.etsy.com/cancellation-forms/EUCancellationFormEN.pdf
German Form: http://extfiles.etsy.com/cancellation-forms/EUCancellationFormDE.pdf
If the product itself or proof of return has been received by us, we will start the cancellation process and will refund the purchase price within 14 days. The return shipping costs are to be borne by the customer and will not be reimbursed.
Please mention clearly on your shipment that it is a return by writing 'RETOUR ZENDING' (or RETURN) on the package.
Additional Policies and FAQs
The prices of the items are listed in $ USD. If you want to view the prices in the currency of your choice you can easily change your currency settings at the bottom of the page.
The prices are listing include VAT where applicable. The VAT amount is not visible on your Etsy invoice. I can provide a detailed look4treasures invoice when asked for.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
If you are dissatisfied with your order, please don't leave a negative feedback before contacting us first. We really want to solve any problem you may have encountered.
Owner name: Robert van Dam
Shop address: 7555 VS, 2 or 7642 CE, 21 Netherlands (for return shipments please ask for the complete address).
Vat number: NL128616350B01
Email: info [!at] look4treasures.nl
Last Updated July 28, 2014