lookmamamadeit

Felt food, pretend play toys and children’s accessories

Lisbon, Portugal | 197 Sales

lookmamamadeit

Felt food, pretend play toys and children’s accessories

Lisbon, Portugal 197 Sales On Etsy since 2008

0 out of 5 stars (128)

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lookmamamadeit

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Shop policies

Last updated on March 2, 2011
Welcome to my shop! This is a very small business, since all my items are entirely handmade by me, on my little spare time, and each of them takes many hours to finish. Every object is made with great care, and packed accordingly, so it will reach you in the best condition possible. I always keep in mind what I appreciate as a buyer for every sale I make.

I tried to set policies that are satisfactory to both me, as a creator and a seller, and to customers. Even if it is a lot to read, please note that my shop policies include important information for buyers!

Keep in mind that distance, a different native language, and the fact that we do not get to interact personally, can cause misunderstandings; to avoid that, feel free to contact me anytime, preferably trough Etsy convos. I will answer all messages ASAP.

Accepted payment methods

  • Other Method
Returns and exchanges
I cannot be held responsible for items lost once they're shipped. But thankfully that doesn’t happen normally, and I hope it won’t happen to us! Still, if you never get to receive a shipped item, or if you receive a damaged good, please send me a convo so we can try to find a satisfactory solution.

Please confirm your address carefully before buying, since the buyer will be responsible for the shipping costs of returned and resent packages, if due to wrong address.

Buyers are also responsible for their own country's customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery. For any additional information please refer to your local customs agency. Returns will not be accepted due to customs fees. Still, the items I sell (toys) aren’t usually charged with extra taxes.
Payment
Payment is due within 5 days of placing your order. Items will only be shipped after payment is received.
I accept Paypal (you do not need a Paypal account to use it).
I also accept a bank transfer in Euros, if you are a European customer. If you prefer this option, please contact me, and I will send you my NIB or IBAN.
All prices in Etsy are in US Dollars. In each item I include an approximate price in Euros that may vary according to the currency exchange rates.
Shipping
Items will be carefully packaged and shipped ASAP after payment is received. As soon as your order is placed in the mail, I will notify you. I do not ship on weekends.

All international orders will be sent by Standard or Priority Mail. If you prefer Insured Mail please contact me, since shipping rates will vary.

Delivery time to Portugal using Standard Mail is usually 1-2 days, to the rest of Europe 5-10 days, and 7-12 days to the rest of the world. But whenever the amount implied is small I will ship your items using Priority Mail, and you won’t have to pay more than the regular shipping fees. My post office informed me that Priority and Insurance mail deliveries usually take 1 day to Portugal, 2-3 days for Europe, and up to 5 days (max.) to the rest of the world, although I cannot be held responsible for any delay.

When the shipping fee I charged is considerably more than what I end up paying in the post office (more than $1 USD), I will refund you through Paypal.

Shipping fees include postage, box or envelope, and all material used. I will use recycled material when possible, to lower both your shipping costs, and mine, and to act in a more responsible way towards the environment.

Shipping rates (Standard Mail):

US Dollars:

Portugal: $3.00 ($0.60 if shipped with another item)
España: $3.80 ($2.00 if shipped with another item)
UK /All Europe: $4.70 ($1.30 if shipped with another item)
United States: $6.00 ($2.00 if shipped with another item)
Australia: $6.00 ($2.00 if shipped with another item)

Approximate equivalent in Euros (note that this values keep changing):

Portugal: 1.80 Euros (0.40 Euros if shipped with another item)
España: 2.50 Euros (0.65 Euros if shipped with another item)
UK /All Europe: 3.00 Euros (0.85 Euros if shipped with another item)
United States: 3.85 Euros (1, 30 Euros if shipped with another item)
Australia: 3.85 Euros (1, 30 Euros if shipped with another item)

I ship world wide. Please convo me for a personalized shipping price, if you have any doubts.
Additional policies and FAQs
I do accept custom orders, please convo me if you want to place one.

At present, I do not do wholesale. The volume of my business is too small for that, and I like it that way!

And finally, all my items are entirely handmade in a smoke free house, and made of natural (when applicable) and high-quality materials, adequate for children, but usually not for babies.