loopymadeuk

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from BuildLogPrints, contact me, or otherwise use my services through Etsy.com or its related sites and services.


Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as:
• your name
• email address
• postal address
• payment information
• details of the product you’re ordering

You may also choose to provide me with additional personal information (for example, for custom 3D printed orders or personalised designs) if you contact me directly.

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Why I Need Your Information and How I Use It

I rely on a number of legal bases under UK data protection law (UK GDPR) to collect, use, and share your information, including:
• As needed to provide my services, such as when I use your information to fulfil your order, manufacture and dispatch 3D printed goods, settle disputes, or provide customer support.
• When you have provided your consent, which you may revoke at any time, such as by signing up for a mailing list (if applicable).
• If necessary to comply with a legal obligation, court order, or in connection with a legal claim, such as retaining information about purchases as required by tax law or HMRC regulations.
• For legitimate business interests, provided those interests are not overridden by your rights or interests, including:
1. Providing and improving my services, products, and customer experience.
2. Operating my shop in compliance with the Etsy Seller Policy and Terms of Use.

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Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information only for limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide my services and comply with my obligations under the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage trusted third parties to perform services for my shop, such as delivery and postal companies (e.g., Royal Mail or courier services). I share your personal information only to the extent necessary for these services.
• Business transfers. If I sell or merge my business, your information may be disclosed as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good-faith belief that it is reasonably necessary to:
• respond to legal process or government requests;
• enforce my agreements, terms, and policies;
• prevent, investigate, and address fraud, security, or technical issues; or
• protect the rights, property, and safety of my customers or others.

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Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in this Privacy Policy. I may also retain this information to comply with legal and regulatory obligations, resolve disputes, and enforce my agreements.

I generally keep customer data for up to 6 years, in line with UK tax and accounting requirements.

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Transfers of Personal Information Outside the UK

Etsy and certain third-party service providers may store or process your information outside the United Kingdom.

Where personal data is transferred outside the UK, I rely on appropriate safeguards such as:
• adequacy regulations issued by the UK government; or
• Standard Contractual Clauses or equivalent lawful transfer mechanisms used by Etsy and service providers.

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Your Rights

If you reside in the UK, EU, or certain other territories, you have rights in relation to your personal information. These rights may include:
• Access – You may request a copy of the personal information I hold about you.
• Correction – You may request that inaccurate information be corrected.
• Restriction or Deletion – You may request that I restrict or delete your personal information, subject to legal obligations.
• Objection – You can object to processing based on legitimate interests or to receiving marketing messages.
• Data Portability – You may request your data in a transferable format where applicable.
• Complaint – You have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner’s Office (ICO).

I will generally delete your personal information upon request unless I am legally required to retain it.

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How to Contact Me

For the purposes of UK data protection law, I, Heida, am the data controller of your personal information.

If you have any questions or concerns, you may contact me at:

Email: loopymadeuk@gmail.com
Shop name: Loopy Made UK

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If you contact me to access, correct, or delete personal information held by Etsy, I may direct you to contact Etsy directly at Etsy.com/help, as Etsy acts as a separate data controller for certain information.

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Important Note

This privacy policy is provided for informational purposes and should not be considered legal advice. If you have specific legal questions, you should consult a qualified legal professional.