LoraDouglasJewelry

Returns are handled on an individual basis. Please contact me within 3 days of delivery if you are interested in returning your jewelry.

PERSONALIZED ORDERS MAY NOT BE RETURNED.
This includes ANY personalized engraved jewelry, bookmarks, concert ticket cuffs, braille, medical ID tags, etc.

Personalization text is imported directly into the engraving software from each order. Lora Douglas Jewelry is not responsible for correcting misspellings or catching typos. Should the customer find a misspelling or typo upon receipt of their item, a new/replacement item will need to be purchased. Laser engraving is permanent and can not be corrected or fixed.

If an item arrives damaged you must contact me within 2 days of items arrival. All damage must be photographed and documented, including the packaging. No refund will be issued without photo evidence.

Refunds and exchanges are issued upon receipt of the product in NEW condition. Care must be taken that the item is not damaged during return shipping. Items that are damaged during return shipping due to inadequate packaging will not be refunded.

Shipping fees are non-refundable. Buyer is responsible for all return shipping fees.

Refunds and/or Replacement items are not issued for shipments that have exceeded the estimated delivery date or arrive late as a result of the postal carrier. See Shipping Policy for more info.

Payment is accepted via Paypal & Etsy Direct Checkout.

Etsy's secure payment processing means Lora Douglas Jewelry does not receive your credit card information.

US Dollars Only.

Payment is expected at time of purchase. Orders in which payment is not received within 7 days will be cancelled.

International buyers are responsible for any and all duties and customs charges that may be incurred.

>> CURRENT PRODUCTION TIME: Current Processing Time (prior to shipping) is about 3 - 5 Business Days

I do NOT guarantee delivery dates.

USPS ALERT: DUE TO LIMITED TRANSPORTATION AVAILABILITY AS A RESULT OF NATIONWIDE COVID-19 IMPACTS, PACKAGE DELIVERY TIMES MAY BE EXTENDED. PRIORITY MAIL EXPRESS® SERVICE WILL NOT CHANGE.

Refunds and/or Replacement items are not issued for shipments that have exceeded the estimated delivery date or arrive late as a result of the postal carrier. All packages are shipped within the promised processing time. The seller has no control over the USPS processing once a package is shipped.
After 10 business days: A Missing Mail Search can be filed in hopes that USPS will be able to locate your item.
After 21 business days (Priority Mail Only): An Insurance Claim can be filed for reimbursement.
Once all options to locate the package within the USPS have been exhausted, a refund or replacement may be issued.

>> SHIPPING OPTIONS << (Upgrades Available at Checkout)
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PLEASE NOTE: UPGRADING YOUR SHIPPING METHOD DOES NOT MEAN YOUR ITEM WILL LEAVE MY SHOP ANY FASTER. Each item is my shop is individually handcrafted by me as it is ordered. Current Production Time prior to shipping is noted at the top of this section.

>Domestic U.S.
- 1st Class Domestic (delivery varies based on location)
- 2-3 Day Priority Mail
- 1-2 Day Priority Express

>International
- 6-10 Day Priority Mail International
- 3-5 Day Priority Express International

** I no longer offer 1st Class International as a shipping option. Packages were getting lost/delayed in customs, & tracking information was unreliable.

*** International shipping rates are based on the speed of service, not the item's weight.

>> INTERNATIONAL BUYERS <<
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Import duties, VAT, fees, and taxes can be incurred when importing goods into your country by a commercial entity.

Every country has it's own rules and regulations regarding the calculation of these fees and taxes. The import duties, fees, and taxes may be calculated on the total value of the item(s) purchased, and some countries may or may not include the cost of shipping in that calculation.

INTERNATIONAL BUYERS ARE RESPONSIBLE FOR ANY AND ALL DUTIES, CUSTOMS CHARGES, FEES, VAT, AND TAXES THAT MAY BE INCURRED.

IMPORT FEES AND TAXES ARE NOT INCLUDED IN THE PURCHASE PRICE OF YOUR ORDER.

Notification of possible fees is displayed to buyers before checkout, and on all of their purchase confirmation and receipt pages and emails.

Notification of additional fees are displayed in the following areas:
- Cart and checkout pages
- Purchase confirmation emails to buyers
- The buyer’s purchase history section
- The buyer’s receipt page

International packages can take 10-45 days to clear customs prior to delivery.

Rates are based on service/speed. Not item(s) weight.

>> GIFTS
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Invoices (with pricing info) are included in all shipments. Please let me know if this is a gift being shipped directly to the recipient so I can leave the invoice out. I'm happy to include a gift message with the shipment.

>> INCORRECT SHIPPING ADDRESS
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I will only ship to the SHIP TO address included with the order. If, after purchase is made, you wish to change the shipping address, the order on file will need to be canceled (& fully refunded) and a new ordered placed with the corrected shipping information.

Items returned to the seller because of incorrect or insufficient address supplied will be re-shipped at the customer's expense. Notice of return will be sent to the buyer upon receipt of the returned item along with instructions on submitting payment for the additional postage.

>> STOLEN MAIL
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It's the buyer's responsibility to provide a safe place to receive mail. Suspected mail theft should be reported by the buyer to their local post office and the police. Once an item has been marked as DELIVERED by the carrier, the package becomes the private property of the recipient. Seller is not responsible should that item go missing after delivery. We are happy to provide any information needed for police or mail theft reporting. Seller is not responsible for refunding or replacing stolen property.

>> How to contact your local Post Office for lost or stolen mail:
Google ”your zip code + USPS” or "your town name, state + USPS” to get your local USPS phone number. (ex. “12345 USPS” or “New York, NY USPS”)
Ask to speak to the Delivery Supervisor.

Email: emailus.usps.com/emailUs/iq/usps/request.do?forward=emailUs

Invoices with pricing are included in all shipments. Marking the purchase as a gift (in the shopping cart) will remove all pricing information. Gift messages are free.

>> GIFT WRAP << (+$4.00)
Holiday Gift Wrap is available. ASSEMBLY REQUIRED: Gift bag & paper will be shipped flat/folded. Snowflake Flurry Plastic Gift Bag (8x5x3") with 2 sheets Teal Tissue Paper

>> SALES AND COUPONS <<
- Sales are run at the discretion of the shop owner.
- Sale dates are not announced in advance. Shop owner may adjust sale dates at any time, end a sale early, or extending a sale beyond the end date without advance notice.
- Only merchandise purchased within the dates of the sale will be subject to the discount. No retroactive discounts will be applied to purchases made before or after the start/end of a sale.
- All shop policies apply to merchandise sold during a sale. Any refunds given will be for the price of the item at time of purchase. Personalized items can not be returned or exchanged at any time.

>> PHOTOGRAPHY AND MARKETING <<
Lora Douglas Jewelry holds the right to photograph all custom/personalized orders and use those photographs in shop listings and for marketing purposes.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Lora Douglas, am the data controller of your personal information. If you have any questions or concerns, you may contact me at LoraDouglasJewelry [!at] comcast.net