Accepted payment methods
Returns and exchanges
As a member of the MetalClay team, I take great pride in my hand crafted jewelry and guarantee it for any flaws in workmanship. My quality control is very stringent, but it’s possible that I might miss something from time to time. Please report any manufacturing defects in writing to LoraHartJewels [!at] Earthlink.net or by phone to 310-450-6118 immediately and I’ll work with you to correct the problem.
If for any reason you are not satisfied with your purchase for reasons other than that stated above, an exchange can be made for another treasure from my jewel chest. Please write to LoraHartJewels [at] Earthlink.Net within five days from the date of receipt of goods for a return authorization. Shipping charges are non-refundable and return shipping is the responsibility of the purchaser.
I am happy to offer a two month Layaway for items over $100.00. One third of the listed price is due upon Layaway, and the balance is to be paid within 60 days (taxes and shipping costs included). Layaways are not returnable and a $50.00 re stocking fee will be charged if the layaway is not completed by the end of the agreed term.
You may make as many payments in total as is comfortable for you (for example every two weeks with your pay check or just two - one per month).
Orders are shipped from Los Angeles California within 2-3 days of purchase, sometimes earlier. All are gift wrapped, and carefully prepared for shipping.
SHIPPING - U.S.
All domestic First Class USPS shipping with delivery confirmation is $1.50 If you’d like to UPGRADE to Priority, please send a convo before checkout so I can adjust the listing for you.
California residents must pay 9.25% sales tax.
SHIPPING - ELSEWHERE
All international packages are shipped First Class Mail International. Parcels delivered to Canada are $2.50 and to Everywhere Else - $3.50. There is no tracking information available for this method. If you would like to UPGRADE to Priotity Mail International, please send a convo before checkout so I can adjust the listing for you. Rates to Canada are about US$12.25 and other locations about US$14.10. Please convo for exact shipping rates at the time of your purchase.
I cannot be responsible for any taxes, duty, VAT or other fees imposed by your customs department. Please know that delivery in the recieving country may be delayed due to customs red tape.
Insurance for both Domestic and Internatonal is extra and recommended. Once shipped I cannot be responsible for lost or stolen packages.