lorascrochet's Shop Policies
Welcome to my Etsy Shop! I love shopping and selling on Etsy. One of the things I believe in is making beautiful creations and getting these out to you in a timely manner. If you have any questions, please contact me!
I accept credit card payments. After payment is received, your item will be shipped. Items must be paid for at the time of purchase.
I do my best to ship within 48 hours of payment clearing, unless the piece is made to order, in which case the shipping time will be noted in the listing. I ship Monday-Saturday.
SHIPMENTS WITHIN THE USA
I ship USPS first class mail. All shipments will have delivery confirmation and I will contact you with the confirmation number. I can upgrade to priority mail if requested. Delivery time is typically 4-5 business days.
*******SHIPMENTS OUTSIDE THE USA********
I ship first class to Canada and elsewhere. See individual listings for international shipping costs.
Please note that delivery times vary hugely due to customs! Parcels typically take 2-3 weeks, but it can be longer. Due to potential hold ups in customs, 45 days must pass before an international insurance claim can be filed for a refund. There is no tracking available on international first class packages.
You need to be aware that your own country's customs service may impose a range of import fees, taxes, tariffs, duties at the time of delivery. These are not in my control and I have no way of knowing when or if they will be imposed or how much they might be. For information you should contact your local customs agency. I put the price paid on the customs form and include an invoice in the package.
Refunds and Exchanges
I try to photograph and describe items in my shop as accurately as possible. However, things look different on every computer screen and it can be difficult to judge the true size and color of something even with the dimensions given, so if you are, at all, unsatisfied with your purchase, I will give you a refund or exchange. Please contact me within 7 days of receipt of your order if you are unhappy. Shipping fees are not refundable and the return shipping costs are the responsibility of the buyer. I will issue the refund to the original credit card used for payment as soon the return is received.
Additional Policies and FAQs
A lot of my patterns are written by Sarah at Repeat Crafter Me. Thank you Sarah! www.repeatcrafterme.com
Last Updated June 20, 2015