I want you to be happy. If you have any problems with your purchase, please convo me immediately.

You can receive a full refund if you contact me within seven days of receipt (I do send with delivery confirmation/tracking). In order to receive the refund, you must ship the product back to me. Upon receipt of the unused item, I'll then refund you promptly, minus the shipping charges.

PLEASE do not send anything back until you've contacted me for shipping instructions. That way I know to be looking for it and know what the problem was.

Refunds are given minus shipping fees. Exchanges can also be given in lieu of a refund as long as the item is in exactly the condition in which it was sent, and nothing has been removed/changed. Exchanges are for the cost of the item minus shipping.

I only accept Paypal.

I mail out within 3 days, usually much faster. Everything will come to you securely packaged and with an invoice for easy record-keeping. I often use recycled (but CLEAN) mailing envelopes and packing materials. I do send with delivery confirmation/tracking.

If you are unhappy with your beads, please email me before leaving feedback so I can make it right. Returns are available!