louiseandco's Shop Policies
Hello, and welcome to Louise&Co!
I appreciate you taking the time to look over my Shop's policies.
L&C is an online shop that specializes in custom-made studded shorts and bringing you great one-of-a-kind vintage items with a modern twist!
L&C's inventory is constantly being updated so please check back frequently.
I am here to help you find what you are looking for, so please contact me with any of your questions!
▲ Facebook: www.facebook.com/louiseandco
▲ Twitter: www.twitter.com/shoplouiseandco
▲ Pinterest: www.pinterest.com/shoplouiseandco
▲ Instagram: www.instagram.com/shoplouiseandco
▲ Email: shoplouiseandco [!at] gmail.com
▲ Credit Cards
▲ Etsy Giftcards
Payment MUST be received within 24 hours from the date of purchase or your item will be re-listed. Please communicate with me if you need more time to send payment.
I will use the address that Etsy provides with your order, so please make sure that is correct.
All orders are shipped within 1 to 4 business days of purchase. Orders are not shipped on the weekends or holidays. You will receive a message on Etsy once your order has shipped.
▲▲▲If you would like to change the method of delivery, please notify me before purchasing!!▲▲▲
▲ Domestic ▲
• USPS First class or Priority Mail and with delivery confirmation
• Typically 2-5 days to arrive, may take longer
▲ International ▲
Please check your country for restricted goods: http://pe.usps.com/text/imm/immctry.htm
• USPS First Class Mail
• Most take 1-6 weeks to arrive and sometimes longer, however typically it is sooner.
• L&C is not responsible for any additional charges including import duties, taxes and any other additional charges. If any other additional charges apply, it is the customers responsibility. Please be aware that some custom agents may delay delivery of some packages. I'm happy to combine shipping for any additional items purchased. If you would like to upgrade shipping please email me for added costs.
• L&C is not responsible for items lost or damaged by the post office •
▲▲▲ Please make sure your Etsy shipping address is correct! Buyer is responsible for providing the correct shipping address. If package is returned to the seller, buyer will be responsible for paying return shipping postage ▲▲▲
Refunds and Exchanges
▲▲▲ EXCHANGES / STORE CREDIT▲
▲▲ Domestic ▲▲
I do accept exchanges for items of equal value, as well as returns for store credit on items within the United States. However, mystery items are final sale. The buyer must contact me upon receiving the item if there are any issues. Please allow me to respond before sending the item back. Item must be sent back within the first 5 days of you receiving the item. Once I receive your item, I will prepare your new item to be shipped out or you will receive a message with store credit dollar amount and details.
+ Exchanges must be of equal value
+ Store Credit will be the original price of the item without shipping cost.
+ Please have L&C tags attached to the garment
+ Garment must be unworn besides from trying on
+ Item must be sent back within 5 DAYS of you receiving them.
+ Shipping charges are non-refundable
+ Buyer is responsible for shipping charges back to L&C
+ All sale items are final sale.
+ All mystery items are final sale.
▲ ▲International ▲▲
All items are final sale. Sorry due to lack of tracking items, all items are final sale.
Please read over the measurements carefully. All measurements are in inches.
▲ VINTAGE ▲
Please read all descriptions and ask any questions that you may have before making a purchase. All flaws, if any will be explicitly listed. Vintage items may not be 100% free of minor defects, as they have been loved before. Each item is described to the best of my knowledge. If you feel that an item was misrepresented please contact me the day you receive your items.
Please don't hesitate to ask if you have any questions on my policy.
Additional Policies and FAQs
▲ FEEDBACK ▲
I would love to hear your feedback once you have received your items. I appreciate all feedback I receive, but please contact me before leaving negative feedback.
I also leave great buyer feedback!
Please note coloring may appear different in real life due to screen color adjustments
Items may be reserved up to 24 hours. Contact me if a longer time period is needed.
Last Updated May 4, 2014