louminous is taking a short break
Reviews
-
Anonymous on Nov 17, 2009
5 out of 5 starsBeautiful necklace, lovely packaging! Thanks!! =)))
Shop policies
The pieces in my collection are handmade by me and are all designed with beauty & wearability in mind. If you have any questions/concerns at all, be sure to get in contact with me. I'll respond to your inquiry within 24 hours, but usually much sooner.
The length of most pieces can be altered. In some cases, the type of metal used can also be customized.
Accepted payment methods
Returns and exchanges
For hygienic reasons, I will not accept returns on earrings.
I check every piece to make sure its craft is solid, but please do be gentle with these pieces, as you would with any jewelry.
And please, do send me a convo/email if anything comes up with your jewelry – I want you to be absolutely happy with it.
Payment
Shipping
Orders placed Monday thru Thursday generally ship the following day. Orders placed Friday through Sunday generally ship the following Monday.
Any exceptions to thiswill be posted in my shop announcement and will be noted in the "message to buyer" in your purchase confirmation email.
All domestic orders are shipped via Australia Post Regular Post. (Registered post with tracking number is available for upon request). Due to the distance and astronomical postage fees, all international orders are shipped via Australia Post Air Mail, however, Australia Post Registered International Mail with tracking number is also available upon request.
Note to international buyers: You are responsible for any customs fees, taxes, etc. incurred. Orders are mailed via Australia Post Air Mail. Depending on your location, orders may take several weeks to arrive. Please contact me for requests of alternative shipping methods.
I've never had a problem in the past of a missing package; however, I cannot be responsible if this does happen.
Want a personalized note for your gift recipient? Want insurance or Delivery Confirmation? Need something sooner? I'll work with you to make sure you get what you need in time.
Additional policies and FAQs
Most pieces in my shop are made of semi precious stones, therefore, minor inclusions are expected, but that does not detract from the beauty of the pieces.
To ensure the quality of your jewelry, refrain from wearing the pieces while showering, swimming, etc.
Custom & wholesale orders:
Depending on the request, most of the pieces in the collection may be altered to suit your needs. Most pieces in the collection are also available for wholesale purchase; please get in touch for more information.
Thanks again for your interest!