louminous

I only accept returns in the event that an item is defective or grossly misrepresented. Buyer pays all shipping costs for returns/exchanges. Please return within 7 days of receipt; after 7 days, all sales are considered final.

For hygienic reasons, I will not accept returns on earrings.
I check every piece to make sure its craft is solid, but please do be gentle with these pieces, as you would with any jewelry.
And please, do send me a convo/email if anything comes up with your jewelry – I want you to be absolutely happy with it.

Payment via Paypal is expected within three days of placed orders. If more than three days have passed, the transaction will be cancelled. If for some reason more time is needed, please do contact me. Unless it is a made to order/custom piece, items will ship once payment is cleared.

All jewelry is thoughtfully packaged and shipped in a bubble mailer. See the last photo of any item listing for what the packaging looks like – it's all set for gift-giving!

Orders placed Monday thru Thursday generally ship the following day. Orders placed Friday through Sunday generally ship the following Monday.

Any exceptions to thiswill be posted in my shop announcement and will be noted in the "message to buyer" in your purchase confirmation email.

All domestic orders are shipped via Australia Post Regular Post. (Registered post with tracking number is available for upon request). Due to the distance and astronomical postage fees, all international orders are shipped via Australia Post Air Mail, however, Australia Post Registered International Mail with tracking number is also available upon request.

Note to international buyers: You are responsible for any customs fees, taxes, etc. incurred. Orders are mailed via Australia Post Air Mail. Depending on your location, orders may take several weeks to arrive. Please contact me for requests of alternative shipping methods.

I've never had a problem in the past of a missing package; however, I cannot be responsible if this does happen.

Want a personalized note for your gift recipient? Want insurance or Delivery Confirmation? Need something sooner? I'll work with you to make sure you get what you need in time.

Care for your jewelry:
Most pieces in my shop are made of semi precious stones, therefore, minor inclusions are expected, but that does not detract from the beauty of the pieces.

To ensure the quality of your jewelry, refrain from wearing the pieces while showering, swimming, etc.

Custom & wholesale orders:
Depending on the request, most of the pieces in the collection may be altered to suit your needs. Most pieces in the collection are also available for wholesale purchase; please get in touch for more information.

Thanks again for your interest!