Announcement
100% handmade with love and care, Lovely Nao offers luxury, quality, safety and comfort.
All Lovely Nao’s bow ties and collars are handmade by me at my home office in New York.
Announcement
100% handmade with love and care, Lovely Nao offers luxury, quality, safety and comfort.
All Lovely Nao’s bow ties and collars are handmade by me at my home office in New York.
Items
All Items
Reviews
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Katy on Jun 25, 2022
5 out of 5 starsSuper cute!! Fits my little cat great. She’s only about 7 lbs and I got a medium
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Maggie on Jun 3, 2022
5 out of 5 starsthe strawberry bell is so cute when added to the collar I ordered for my 2.5 month old kitten :)
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Sophie on Jul 1, 2022
5 out of 5 starsI had purchased collars from that shop years ago and my cats were still wearing them. They are high quality, and very beautiful. I decided to get new ones this year and once again super happy about them! My cats are so cute wearing those colorful collars 🥰
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Eliott on Jun 27, 2022
5 out of 5 starsAbsolutely love these collars they hold up so well, this is the fourth or fifth time I've ordered from this shop. Not to mention how cute they are!
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Yvonne on Jun 25, 2022
5 out of 5 starsSuper soft and comfortable for my kitty. The accessories are cute and super fun to be able to customize her collar for different times of the year. Thank you!
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About lovelynao
LUXURY HANDMADE GIFTS FOR CATS AND CAT LOVERS
100% handmade with love and care, Lovely Nao offers luxury, quality, safety and comfort. All Lovely Nao’s bow ties and collars are handmade exclusively by me at my home office in New York.
Nao is a beautiful gray haired cat with green eyes.
When I first met her, she had already lost her left eyesight due to illness. I took her home and she became a part of my family. She is cute and very friendly to people. She loves to cuddle with me during her naptime.
I love her so much :)
Shop members
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Jane
Owner, Designer
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Nao
Owner
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Penda Jr.
Photographer
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
The following items can't be returned or exchanged
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
I accept returns I do not accept returns
I accept exchanges I do not accept exchanges
I accept cancellations I do not accept cancellations
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Privacy policy
More information
Frequently asked questions
♥ Processing Time ♥
Please allow 2-3 business days for your order to be shipped.
♥ Shipping Time ♥
USPS First-Class Mail: 3-5 business days
USPS Priority Mail: 1-3 Days
USPS First Class International: 2-3 weeks (for most countries)
★ As a result of the ongoing COVID-19 emergency, certain packages may take longer than usual to arrive. ★
♥ Making Changes ♥
In order to request a change to either your order details or shipping address, please send a message to us within 6 hours of placing your order. Please include as much detail as possible to avoid any unnecessary delays. Once we receive your request, we will promptly reply to confirm whether or not the change is possible.
If your order has been shipped, we have no way to re-direct the package to a different address. In this case, your best option is to place a new order with the correct shipping address. Please note that a refund (minus original shipping charge) will be issued only if the original package is returned to us.
♥ Return Policy ♥
Return requests must be made within 7 days of receiving your order and buyers are responsible for return shipping cost. Please ship item(s) back to us within 14 days of delivery.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
♥ Collar Size Guide ♥
Small: adjustable 5” to 8”
Medium: adjustable 7” to 10”
Large: adjustable 9” to 12”
Note: Width is 3/8” for all sizes.
♥ Bow Tie Collar Size Guide ♥
Small: adjustable 5” to 8” / bow 2.5” x 1.75”
Medium: adjustable 7” to 10” / bow 2.75” x 2”
Large: adjustable 9” to 12” / bow 3” x 2.25”
Note: Width is 3/8” for all sizes.
♥ Size Advice ♥
Medium size is the average size for adult cats. We normally recommend the small size for kitties less than 1 yr old. However, measuring your cat's neck is the best way to choose the right size. It should be about 1-2 fingers gap in between the collar and cat neck.
♥ Buckle Option ♥
All of our cat collars are made using breakaway buckles for cat's safety. If the cat collar catches on something, the cat's struggling action will cause the buckle to open, freeing the cat. Or if the cat pulls hard enough, the buckle just pops open. It is designed to unbuckle without having to press on the sides if you pull it. This is how a breakaway buckle works and it is not considered as defective.
If you don't want a breakaway buckle, please leave a note when you place an order. We will use a NON-breakaway buckle for your order. Please kindly note that we do not recommend using our cat collar with a leash even if it has a NON-breakaway buckle.
♥ Hardware Color ♥
All D-rings and length adjusters are silver color only and black breakaway buckles will be used for all orders.
♥ Lost or Stolen Packages ♥
Once items are shipped, it is out of our hands. We are not responsible for items that are lost or stolen if the tracking states "Delivered". Please kindly contact the USPS Customer Care Center at 1-800-275-8777 for further assistance.
You can also use this link to report a missing package to the U.S. Postal Service: https://www.usps.com/help/missing-mail.htm