LovePitterPatter

Pitter Patter Creations wants you to LOVE your purchase! If there is any reason that you don't, please see the option below that fits your purchase for my cancellation/exchange/refund policies.



READY-TO-SHIP ITEMS:

To cancel: Request must be made WITHIN 1 HOUR, and before it has been packaged to ship. Full refund will be given.

To exchange: Buyer is welcome to return the item for an equal value exchange minus a 20% restocking fee. Buyer will pay for return shipping, too. All items you'd like to exchange must be returned back to me within 7 days before an exchange of any kind is given. Item must be in an unused condition with all packaging intact.



CUSTOM/MADE TO ORDER, NON-PERSONALIZED ITEMS:

To cancel: Request must be made WITHIN 1 HOUR before materials are ordered and/or altered in any way. Once materials have been ordered or altered, a cancellation will not be permitted.

To exchange: Exchanging a custom/made-to-order item will be accepted on a case-by-case basis. It will depend on the popularity of the item you ordered, if I will accept an exchange for it. Buyer will pay for return shipping and the shipping for the new item. Buyer must contact me within 3 days to discuss the possibility of an exchange. **REFUNDS WILL NOT BE GIVEN FOR ANY MADE-TO-ORDER ITEMS--exchanges only**



CUSTOM AND/OR PERSONALIZED ITEMS:

To cancel: Request must be made WITHIN 1 HOUR before materials are ordered and/or altered in any way. Once materials have been ordered or altered, a cancellation will not be permitted.

To return/exchange: Due to the nature of custom and personalized items, returns and exchanges are not permitted.

To return due to an error on the MY part: I will pay for original and return shipping. Buyer can choose whether the seller will fix and replace the problem (if possible), or give a full refund to the buyer. If the buyer made the mistake, there is nothing I can do, so please double-check any personalization, and other custom options!


RUSH ORDER UPGRADES:

ALL RUSH ORDER FEES ARE NON-REFUNDABLE, NO MATTER IF THE ITEM IS CUSTOM, MADE-TO-ORDER, OR READY-TO-SHIP. The rest of the shipping price will be refunded and the listing price in accordance with the rules laid out above.


BUYING AS A GIFT FOR SOMEONE ELSE? Please still inspect the item when you receive it!

I do my very best to send out quality, beautiful work and package it in a way that it will arrive to you in the same condition!

If you are happy with my creations please tell your friends! If you are not, please tell me first and I will do everything I can to fix it!!

I accept debit/credit cards via direct checkout and Paypal. Sorry, no checks or money orders accepted. The current sales tax rate is automatically added to all Kansas-delivered orders. Any other states that require sales tax will be automatically added by Etsy.

Please note my current turn-around time in each listing. If you have a deadline (baby shower, birthday gift, etc) that you'd like me to meet, please message me to see if it's possible, or if you need to upgrade to priority or a rush order. I try my best to meet reasonable deadlines, but please understand that I'm a work-from-home mom and need my beauty rest too!! ;)

Free shipping is for the most basic and economic rate. If you need it ASAP, priority shipping (2-3 day) is available for an additional cost. My normal processing times still apply if the item you purchase isn't already made.

If you need your item way before my normal turnaround time, please message me about a RUSH ORDER UPGRADE! By purchasing the upgrade (price depends on the listing's price and how soon you need it shipped), your item is bumped to the top of my to-do list. If I have all the materials in stock, it will ship out within 3-5 business days. If I need to order materials, your item will be ready to ship in 7-10 days. Please message me for the price for your specific item and a custom listing just you!

**It is the buyer's responsibility to confirm that the address you have entered is correct. Packages returned to me as un-deliverable because of the wrong address will be held until a new shipping charge is purchased by the buyer. Once the new shipping is paid, the package will be mailed again ASAP. **

INTERNATIONAL CUSTOMERS: It is the customer's responsibility to pay any import, VAT, or customs fees. I am not able to know which country charges them or what the price will be. Please contact your customs office with questions regarding this additional cost, if any.

I LOVE custom orders!! If you have something in mind that you don't see in my shop (theme, color scheme, type of item) just message me and I'll see what I can do! Depending on the request, a design fee and fabric upgrade charge may apply.

Pitter Patter Creations has limited access to some of your personal information (name, address, email address) that Etsy authorizes me to have in order to fulfill your order. I will never sell or misuse your information in any way, and do not store your information after your purchase has been shipped.

If you would like to opt-in to further communication after your order has shipped, you will have an opportunity to do that by signing up for my email list. These promotional emails will keep you up-to-date on new Pitter Patter Creations listings, coupon codes, and exclusive deals! You can opt back out at any time, and your information will be completely deleted. If you'd like to sign up now, you'll receive a 15% discount code. Copy and paste this into your fave browser: http://eepurl.com/gxu0wz